Technicians will be working directly with employees to address computer issues, educate users, and answer questions and concerns.
Technicians will provide a world-class walkup support experience for our manufacturing employees.
Work will focus on improving productivity through proactive identification/remediation of hardware and software issues, and proactively ensuring devices meet security standards (patches, driver updates, supported app levels, etc.).
As a key contributor to this team, candidate will bring high learning agility and end-user/customer service skills to understand the critical business processes that enable productivity through technology.
Candidate will technical and customer experience to troubleshoot technical issues when they arise.
With candidate curiosity about all things technical and willingness to drive change.
Candidate will work with peers and customers to improve the digital user experience.
Skills:
A great customer service attitude to deliver a delightful customer experience.
Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles (Windows and iOS).
Diagnostic and problem-solving skills with focus on endpoint devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams, etc.).
Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
Basic understanding of multiple operating systems (Windows, Mac, iOS).
Certification as an IT Technician will be an advantage (e.g., Microsoft Certified IT Professional).
Qualifications:
High School Diploma/GED.
Additional Preferences:
Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional.
Completed Microsoft 365 Fundamentals Certification.
Previous Help desk experience.
Previous Customer Service experience.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Information Technology & Services
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