IT Technician
ECS is seeking a IT Technician position with an emphasis on customer service and triage. This position is on site at the Orlando office
Responsibilities
Responsibilities
- Serve as the first point of contact for employees seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by employees
- Walk the employee through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update employee status and information
- Pass on any feedback or suggestions by employees to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Requirements:
- Security Clearance
- 1+ year of front-line, tier 1 IT helpdesk support experience
- AS Degree or current student working towards IT degree.
- Certifications, A+, Network + and Security +
- Understanding of Office 365 management
- Understanding of Microsoft Active Directory
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Employee oriented and cool-tempered
- Comfortable in a high paced, agile environment
- Excellent interpersonal skills, judgment, and decision-making skills
- Excellent written, verbal and organizational skills
- Other systems used AWS and Linux
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development
Referrals increase your chances of interviewing at Engineering & Computer Simulations, Inc. by 2x
See who you knowGet notified about new Information Technology Technician jobs in Orlando, FL.
Sign in to create job alertSimilar jobs
People also viewed
-
IT Technician
IT Technician
-
Junior IT Support Specialist
Junior IT Support Specialist
-
IT Technician - Full Time
IT Technician - Full Time
-
IT Technician
IT Technician
-
IT Desktop Technician
IT Desktop Technician
-
Associate Technician, IT Services
Associate Technician, IT Services
-
IT Technitian
IT Technitian
-
IT Tech Support Specialist
IT Tech Support Specialist
-
IT Technician
IT Technician
-
IT Technician
IT Technician
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub