IT Technician

Infinity Natural Resources is seeking a highly motivated IT Technician to join our growing team. In this role, you will play a vital role in supporting our employees across all locations by resolving their desktop IT-related issues and ensuring their systems are running smoothly. This is a full-time position based out of our office located in Morgantown, WV with some travel to office locations in the tri-state area.

What You Will Be Doing:

• Troubleshoot and resolve a wide range of IT problems, primarily desktop related, reported by end-users, including hardware, software, network, and application issues.
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
• Assist with the setup and configuration of new employee workstations and accounts
• Provide clear and concise technical support via phone, virtual, email, and in-person interactions.
• Collaborate and communicate with other IT team members on large-scale projects, such as system migrations or upgrades
• Document all support interactions and maintain accurate records.
• Refer complex issues to the IT team when necessary. Research and stay up to date on new technologies and industry best practices.
• Participate in on-call rotations and provide after-hours support as needed
• Coordinate with third-party vendors and service providers for specialized support and repairs
• Set up, configure, and troubleshoot audiovisual equipment for conference rooms, ensuring smooth and effective meetings and presentations
• Maintain a positive and professional demeanor while providing exceptional customer service.
• Adhere to all company IT security policies and procedures
  
  

Your Background:

• Bachelor’s degree in computer science or related field preferred; work experience may be substituted.
• A minimum of 2 years of experience in a help desk or technical support role.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Teams
• Experience with remote desktop support tools and ticketing systems, such as TeamViewer, Remote Desktop, or FreshDesk
• Experience with Active Directory for managing user accounts and permissions
• Basic understanding of databases (e.g., SQL), servers (e.g., Windows Server, Linux), and networking concepts (e.g., IP addressing, DHCP, DNS)
• A strong understanding of computer hardware, software, and networking concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills, both written and verbal.
• The ability to work independently as well as part of a team.
• May require extended hours during critical project phases
• Must be able to performlight work – exerting up to 25pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• See, hear, talk and perform tasks requiring manual dexterity and visual acuity; kneel, sit, stand, walk, crouch, stoop, reach, pull, push and other similar, repetitive tasks requiring physical activity
• Ability to travel as needed to various office locations.Travel expectation around 5%
  
  

Infinity Natural Resources is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Powered by JazzHR

69CmsSclP5