ACS Consultancy Services, Inc

ITIL Process Analyst

ACS Consultancy Services, Inc United States
ACS Consultancy Services, Inc

ITIL Process Analyst

ACS Consultancy Services, Inc United States
1 month ago
Over 200 applicants

See who ACS Consultancy Services, Inc has hired for this role

Job Title: ITIL Process Analyst (US Citizen Only)

Location: Remote

We are currently seeking candidates who meet the following qualifications

Responsibilities

  • Evaluate existing IT service management processes and identify areas for improvement.
  • Design and implement ITIL-based processes, procedures, and workflows.
  • Monitor and analyze key performance indicators (KPIs) to measure process effectiveness and efficiency.
  • Provide guidance and support to IT teams in implementing and adhering to ITIL frameworks.
  • Conduct regular audits and assessments to ensure compliance with ITIL standards.
  • Collaborate with stakeholders to define service level agreements (SLAs) and operational metrics.

Qualifications

  • Proven experience as an ITIL Process Analyst or similar role.
  • In-depth knowledge of ITIL frameworks and best practices.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Federal Experience is a plus.

If you meet these qualifications, please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    IT Services and IT Consulting

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