The Junior Technical Systems Associate position?provides service excellence to The German Marshall Fund and employees through fast and efficient technical solutions. This position applies in-depth technical knowledge of computers, servers, networks, and current technology trends to troubleshoot issues and communicates problems and the solutions to colleagues. The position involves both technical support and administration as well as CRM and Database support and development. The Junior Technical Systems Associate will provide support and resolution to multiple issues, work on technical projects, and provide maintenance across all aspects of Information Technology in a fast-paced environment.
Essential Duties/Responsibilities
Provide technical support (including Tier 1 and Tier 2) for all GMF staff
Remote server, cloud, webmail, mobile phone access support
Configure and deploy new PC’s
Manage creation and deletion of user accounts in all enterprise systems (including Exchange, Active Directory, Hosted VoIP)
Management of IT Projects and Tasks for the department
Maintain CRM Database and assist staff with Database Projects and Queries
Build Electronic forms for all events and serve as a contact for Database Training and Support
Manage new hire onboarding process and orientation
Assist in providing support for mobile devices - IOS, Android
Oversee and provide conference support
Provide event support: video and audio conferencing, presentations, A/V & projector setup, cabling, troubleshooting, communication with external vendors (e.g., for live streaming).
Provide support for video conferencing system
Additional duties as assigned
Knowledge And Skills Needed
This position requires a minimum of 1 - 3 years of professional IT experience in an office environment or college equivalent along with a solid understanding of Microsoft products and printers
Experience supporting an Enterprise environment- on-premise or cloud
Experience administering Office 365 environment
Excellent interpersonal communication skills and a strong commitment to customer service
Demonstrated ability to interact with colleagues in a cross-cultural, fast-paced environment
Versatile, ambitious, and a strong desire to learn and take on new challenges
Knowledge of Hosted VoIP systems is a plus
Knowledge of Cyber Security is a plus
Previous experience with Database Support is a plus
Extreme attention to detail, sense of urgency, and a high level of customer service required
May need to provide after-hours support
May require international travel as needed
Education
Bachelor’s degree in technology or related field preferred
CompTIA A+ / Net+ preferred
Salary: $45,500 - $56,870
We highly encourage individuals from underrepresented backgrounds to apply.? Historically, underrepresented groups include (but are not limited to) Black, Latinx/o/a/e, Indigenous, Asian, Arab, Middle Eastern, Pacific Islander, biracial, multiracial, female-identifying, the disability community, LGBTQIA+, and other marginalized identities.
Don’t meet every single requirement?? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.? At GMF we are dedicated to building a diverse and authentic workplace, so if you are excited about this role, but your experience does not align perfectly, we encourage you to apply.? You may just be the right candidate for this or other roles at GMF.?
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Think Tanks
Referrals increase your chances of interviewing at German Marshall Fund of the United States by 2x