Key Account Manager - Polymers

BASIC FUNCTION:

Manage the most important accounts within the Polymer application area ensuring revenue growth. Develop and maintain a good working relationship with customers to enhance customer satisfaction and customer retention.

RESPONSIBILITIES:

• Implement sales strategies to achieve revenue targets and service goals for the largest and most complex accounts within product range or specified geographic area
• Analyze and determine the most important accounts in an organization at any one time; these accounts are considered important because of their high level of profitability or since they are the most strategic to an organization.
• Identify decision-makers at the client, understand strategic business challenges and priorities.
• Possess very detailed product knowledge as well as thorough knowledge of client's business.
• Understand the type of what type of Principal’s products are offered and the value/benefits they bring to the customer.
• Understand customer applications and identify improvement needs.
• Develop, assess and capitalize on new opportunities for the products that Omya represents.
• Identify support capabilities within Principals, and make use of those capabilities.
• Determine the most crucial needs of key customers and carry them out to ensure that they receive first-class customer care and service.
• Develop strategies to manage the account, setting goals and objectives to be accomplished.
• Conduct continuous market analysis and research on the dynamics of the account.
• Develop appropriate pricing structure for the client.
• Conduct account reviews with the credit department.
• Interact and communicate with the client on a regular basis to determine changing needs and preferences.
• Responsible for retaining long-term customer relationships with established clients.
• Serve as a liaison between customers and company departments.
• Manage conflict and come up with effective negotiation and sales strategies.
• Develop technical relationship with Principal related to their products.

QUALIFICATIONS:

Bachelor’s Degree in Sales, Marketing, Business Management, Business Administration, Communications, or any other related field.

Minimum of 10 years of sales experience or relevant working experience in key account management position. Thorough understanding of the relevant industry is essential.

Ideal candidate must be adept at negotiation, be result focus, have good presentation skills, work well within the team structure and be customer-oriented, patient in order to manage difficult consumers.

Willingness to travel up to 50% and work a flexible schedule to include evenings, weekends, and occasional overnight travel. Must possess a valid driver's license.

The work location for this role is flexible if approved by “Company” except this position may not be performed remotely from Colorado and California.

Must possess current US employment authorization; sponsorship not available for this position.​​

EOE