Providing first level Smart Hands support to second level and third level support teams
Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling.
Assist with material control to ensure all required materials are available to complete the daily work.
Ensure quality and safety guidelines are followed.
Ensure ticketed requests are assigned, communicated, and addressed within customer SLA.
Perform quality evaluate, diagnose, troubleshoot cabling systems, and perform replacement/repairs as necessary.
Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
Receive Hardware shipments for data center equipment landings
Validation Purchase Order accuracy of Hardware received
Unboxing and Recycling of materials
Move Equipment from dock to staging areas and or to DC racks
Installation or retrofitting of server racks - rail and shelving installation
Power and network cable installation and cable management
Scanning and Labeling of installed devices (network or server)
Designate parts identified for spare part stock inventory
Proper e-waste handling and disposal
Equipment shipping and receiving as needed
Provide Escort Service for vendors/techs
Work Request Tasks from Service Now ticket system
Qualifications -
Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
3+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
Data center experience required
3+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
3+ years of combined experience working in data centers, labs, or server room environments
Experience with -
Structured Network Cabling
Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
Fiber: Multimode, Single Mode, Connector Types ST, SC, LC
WIFI H/W
Wireless LAN Controllers
Wireless Access Points
Networking
IP Addressing, Layer 2 VLAN etc
Experienced in Ethernet Switching H/W
Chassis, Supervisor, Line Cards, Power Supplies etc
Transceiver Types SX, LX, SR, LR etc
Cable Troubleshooting Knowledge / Experience
Fluke Testers: Copper - Wire Map, Link Test etc, Fiber OTDR Testing
Fluke Aircheck: Wireless Testing
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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