LAN/WAN Integrator

Salary: Depends on Qualifications Location : Anchorage, AK Job Type: Full time Job Number: 01-24-009 Department: Administration Division: InfoComm Opening Date: 03/18/2024 Closing Date: 7/5/2024 5:00 PM Alaska Summary or Purpose Responsible for the overall plan, design, installation, maintenance, management and coordination of Local Area Network (LAN) and Wide Area Network (WAN) integration. Essential Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Provide network infrastructure engineering and management support for the Borough including design, schematics and templates, evaluation and diagnosis of problems, and maintenance and repair of hardware and peripheral equipment. Performs computer trouble shooting to diagnose network system problems; analyzes network computers and peripherals functionality; identifies, locates, resolves and repairs problems; documents work performed. Plans and coordinates the continuous development, operation and maintenance of the WAN/LAN; installs software and enhancements; documents work performed. Coordinates staff; plans, prioritizes and assigns tasks and projects. Tests, evaluates and enhances network backbone hardware and software; adds and deletes components as required, configures software and tunes hardware for maximum work performance. Tests, evaluates and enhances server and PC hardware and software; adds deletes components as required; configures software upgrades and enhancements; documents work performed. Monitors and resolves basic network stability and connectivity problems. Maintains and updates network computer systems; installs software upgrades and enhancements, documents work performed. Reviews directory structure to maintain local user accounts and system security for e-mail and shared files. Remains current on trends and technology changes; evaluate new hardware, software and related equipment for functionality and fit to current operating environment and user needs. Monitors and resolves basic network stability and connectivity problems. Provides advanced software and software support to PC users. Ensure the maintenance of inventory for all LAN/WAN supplies. Participate in information systems planning, research, development and implementation. Scheduling of major system repairs and upgrade. Assist in the research and implementation of systems upgrades. Participate in InfoComm team efforts, including day-to-day operations and user support. Establish and maintain effective work relationships with all NSB Departments. Travel to outlying villages as required. Perform other duties as assigned. Knowledge, Skills and Abilities Knowledge of Borough policies and procedures. Knowledge of principals and capabilities of computer systems, including networked environments and peripheral devices. Knowledge of commonly used Information Services concepts, practices and procedures. Knowledge of Local Area Network principles. Knowledge of hardware and software troubleshooting techniques. Knowledge of local systems access and security guidelines and procedures. Knowledge of specialized software applications. Skill in using basic tools, equipment and procedures for repairing computers and peripheral devices. Experience in research in an information services environment. Strong interpersonal skills. Education, Experience, Certifications and Licenses Required Associates Degree in Computer Science, and six years of computer hardware and software support work experience, OR an equivalent combination of education and experience. Five year experience in a customer service environment; Three years supervisory experience; Ability to pass Security Clearance with the State of Alaska Department of Public Safety Information Network (APSIN) and National Crime Information Center (NCIC) within 60 days of hire. Valid Driver's License from the state the individual is currently residing in and have the ability to obtain a valid Alaska Driver's License that meets North Slope Borough insurance criteria within 30 days of employment. THE NORTH SLOPE BOROUGH IS AN ALCOHOL AND DRUG FREE WORKPLACE. This Job Description reflects North Slope Borough's best effort to describe the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. This is not intended to be a contract. The North Slope Borough offers the following benefit packages to all permanent full time and permanent part time employees who work at least 15 hours a week. Health care is provided at no cost to the employee (no premiums). Our Health Care package covers major medical, preventive care, vision, dental and prescription drug benefits. Benefits do not apply to temporary employees. 01 This position is NON-Rotational. Housing is NOT provided. Therefore, due to extreme weather conditions in the arctic and for your safety, housing accommodations must be located and pre-arranged by the applicant prior to the start of employment. The applicant must pay for housing; it is not provided by the NSB. Please note: The Borough is currently experiencing a housing shortage. Due to the remote setting, applicants are urged to consider this factor prior to submitting an application.Do you certify that you understand the above information? Yes No 02 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview.By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. "See resume" is not an acceptable answer to the questions. Yes, I understand and agree No, I do not agree 03 Which best describes your level of education? Some high school High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate 04 Do you have an Associates Degree in Computer Science? Please attach a copy of the required document to your application before submitting it online. Yes No 05 How many years of computer hardware and software support work experience, do you have? No experience Less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years or more 06 If you do have at least six years of computer hardware and software support work experience, describe how you meet the qualification and list the position you held, company and dates of employment where you gained the work experience. 07 How many years of work experience in a customer service environment, do you have? No experience Less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more 08 If you have at least five years experience in a customer service environment, describe how you meet the qualification and list the position you held, company and dates of employment where you gained the experience. 09 How many years of supervisory work experience do you have? No experience Less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more 10 If you do have at least three years of supervisory work experience, describe how you meet this qualification, and list the position you held, company, dates of employment and number of employees supervised. 11 Do you possess a valid Driver's License? Yes No 12 If the answer to the above question is yes, please select the State the Driver's license was issued. No driver's license Arctic Islands Alabama Alaska American Samoa Arizona Arkansas Armed Forces Africa/Canada/Europe/Middle East Armed Forces Americas Armed Forces Pacific California Colorado Connecticut Delaware District of Columbia Federated States of Micronesia Florida Georgia Guam Hawaii Idaho Illinois Indiana International Iowa Kansas Kentucky Louisiana Maine Marshall Islands Maryland Massachusetts Michigan Alberta Minnesota MIssissippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota New Zealand Northern Mariana Islands Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Virginia Vermont Virgin Islands Washington Wisconsin West Virginia Wyoming 13 To comply with the Borough's nepotism law (NSBMC Sec. 2.20.170 and 2.20.290), the North Slope Borough must collect the following information. Are you related by blood or marriage to the Department Director (Beverly Eliason) or Immediate Supervisor (Aden Bynum) for this position? Yes No 14 If "Yes", please check boxes below that apply: Father Father-in-Law Step-Father Mother Mother-in-Law Step-Mother Brother Brother-in-Law Step-Brother Sister Sister-in-Law Step-Sister Son Son-in-Law Step-Son Daughter Daughter-in-Law Step-Daughter Wife Husband 15 Do you currently live in the same residence as the Department Director (Beverly Eliason) or Immediate Supervisor (Aden Bynum) of this position? Yes No 16 If you checked "Yes", please check the appropriate boxes below:I am currently living in the same residence as the: Department Director Immediate Supervisor Required Question