LA-Based CRM Manager for Luxury High Jewelry Brand!

Our Client, A Luxury Fashion Company, is looking for a CRM Manager to join the team.

Essential Job Responsibilities

• CRM Campaign Management: Lead the creation, execution, and tracking/reporting of CRM campaigns to enhance local client engagement and loyalty.
• CRM Metric Monitoring : Generate detailed reports by boutique to share with the Director of CRM and executive team, focusing on client segmentation, retention, engagement, and acquisition.
• CRM Training : Conduct both virtual and in-person coaching sessions to ensure retail teams are proficient and confident in using the CRM system.
• Competence Centre : Serve as the go-to expert for managing and troubleshooting all aspects of the CRM system across the East Coast region, supporting implementation and adoption across retail teams both new and existing.
• Feedback Implementation : Prioritize and relay feedback for app improvements and other technological enhancements to enhance user experience.
• Data Analysis : Utilize Salesforce to manage client insights, and create presentations and reports to analyze performance and inform strategy.
• Cross-Functional Collaboration : Maintain strong, regular communication with headquarters and coordinate with Store Directors to align strategies and initiatives.
• Data Quality and Integrity. Ensure data is accurate, consistent and complete within the system.

QUALIFICATIONS

• Experience : At least 5 years of CRM experience, preferably within a luxury and/or fashion environment.
• Team Player : A people-person with a genuine interest in contributing to the success of both the organization and your colleagues.
• Client-Driven : Passionate about enhancing customer satisfaction through continuous improvement in services, processes, and collaborative capabilities.
• Analytical : Strong analytical skills, with a proficiency in Excel, PowerPoint, and Salesforce, capable of translating data into actionable insights.
• Communicator : A confident communicator who can inspire teamwork and excitement around CRM and CX initiatives within our stores.
• Positive Mindset : A positive, driven individual with strong communication skills and the ability to display entrepreneurial courage.

Please submit your resume for consideration.

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