Learning and Development Specialist - Delivery Enablement

As part of our commitment to improving the overall candidate experience, we recently moved to a new Applicant Tracking System (ATS) with Rippling. Rest assured, if you applied prior to May 30, 2024, we received your application and you do not need to complete a new one. While we do not anticipate any delays in our recruiting process, we appreciate your patience during this transition.

Please continue to check back here for continued improvements, updates, and new opportunities with Net at Work!

About Net At Work

Net at Work provides next generation technology solutions and services enabling our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With top expertise in finance, accounting, operations, workforce management, and customer experience, Net at Work serves as a trusted advisor and technology solutions firm helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy.

Net at Work is over 400 employees strong and continuing to grow. Join our team of experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches, and driven intrapreneurs.

About This Position

The Learning and Development Specialist (Delivery Enablement) is responsible for driving the up-skilling and cross-skilling initiatives within the Professional Services team. This role involves developing and managing curriculum, facilitating consultant onboarding, providing FYA (First Year Associate) oversight and support, coordinating cross-skill training, and identifying areas for improvement within the delivery process. Additionally, the Specialist will collaborate with internal experts, Consulting Managers, and Sales Enablement team members to ensure alignment and effectiveness of upskilling efforts.

Job Responsibilities

• Work closely with Consulting Managers to identify top training needs and priorities within the delivery team.
• Facilitate the onboarding process for new consultants, ensuring they receive comprehensive training and support to excel in their roles.
• Support logistics, planning, scheduling, and communications on mentoring and coaching initiatives; coordinate with HR team members and track metrics/feedback on the same.
• Coordinate cross-skill training initiatives, which may involve training across various products or industries, to enhance consultants' versatility and expertise.
• Analyze performance metrics and feedback to identify areas of deficiency or opportunities for improvement within the delivery process.
• Maintain a unified delivery and technical skills matrix to track the proficiency levels of delivery team members.
• Play an integral part in the First Year Associate Program, including recruiting, coordination of training, and oversight of program activities. Offer support and mentorship to First Year Associates, helping them navigate their initial experiences within the organization and aiding as needed.
• Create and maintain engaging and effective learning materials, including presentations, documentation, and interactive modules.
• Stay abreast of industry trends and developments relevant to the delivery team's focus areas.
• Aggregate and distribute industry-specific information and insights to support consultants in delivering high-quality services to clients.
• Align with Sales Enablement on collaborative upskilling initiatives to ensure consistency and alignment across departments.

Job Requirements

• Bachelor's degree in a relevant field (e.g., Business Administration, Education, Organizational Development) or equivalent work experience.
• 3-5 years of experience in training and professional development for professional services organizations.
• Technical expertise with Learning Management Systems (LMS), authoring tools, virtual classroom platforms, and other technologies used for delivering and managing training programs preferred.
• Strong understanding of adult learning principles and instructional design methodologies.
• Up to 20% travel to our New York City headquarters is expected.

Core Competencies

• Strong collaboration skills to work closely with Consulting Managers, subject matter experts, and Sales Enablement teams to identify training needs, create relevant content, and align upskilling initiatives with organizational goals and objectives.
• Capacity to analyze performance metrics and feedback to identify areas of deficiency or opportunities for improvement within the delivery process, collaborating with stakeholders to address gaps effectively.
• Proficiency in coordinating cross-skill training initiatives to enhance consultants' versatility and expertise across various products or industries, fostering a culture of continuous learning and development.

Base Salary Range

Base salary range: $85,000 to $100,000

This position is also eligible for a bonus in accordance with the terms of the Company’s plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.

Benefits

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until July 31, 2024, but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.