Learning & Development Manager
Learning & Development Manager
Anveta, Inc
Indianapolis, IN
See who Anveta, Inc has hired for this role
Role: 988 Learning & Development Manager
Location : Indianapolis, IN
Duration: 6+ Months
Responsibilities
Job Description:
Location : Indianapolis, IN
Duration: 6+ Months
Responsibilities
Job Description:
- Develop, implement, and evaluate comprehensive training programs for 988 call specialists, dispatchers, and other system partners across Indiana
- Facilitate trainings and implementation, as well as auditing of learning and development as necessary
- Partner with subject matter experts to ensure training content aligns with best practices in crisis intervention, de-escalation, and mental health support (SAMHSA's Behavioral Health Crisis Care Best Practices a plus)
- Support stakeholders and their training staff to increase consistency and success in
- Ensure updates to all trainings as deemed appropriate
- Maintain the learning management system
- Conduct training needs assessments and identify gaps in knowledge and skills
- Stay up-to-date on emerging trends in crisis intervention and mental health support
- Develop and maintain training materials, including handouts, presentations, and online resources
- Collaborate with team members and other stakeholders to create trainings in support of interoperability of the crisis response system
- At least 1 year of experience developing and/or delivering training programs in a crisis response or mental health setting
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Project coordination skills, including multitasking and setting priorities
- Proficiency in Microsoft Office Suite and learning management systems (LMS) a plus
- Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
- Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis preferred
- Experience with the 988 Suicide and Crisis Lifeline and Indiana’s Crisis Response System preferred
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Human Resources -
Industries
IT Services and IT Consulting
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