Loan Assistant

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

Summary/Objectives

This onsite role provides support to Commercial Bankers with the management of the loan portfolio via preparation of loan documents, funding process, credit file maintenance and coordination of loan closings. Provides an excellent client experience to prospects and clients and is responsible for problem solving, issue investigation and resolution. Acts as a gatekeeper to Bankers. Ensures the accuracy and uniformity of all legal and loan documents and minimizes the risk of loss to the Bank. Ensures that all loans are closed and maintained in accordance with State and Federal regulations and Bank policies and guidelines.

Essential Functions

• Prepare commercial loan closing packages according to guidelines established by the Bank in a timely and accurate manner; Reviews loan packages for accuracy prior to delivery to the Banker
• Coordinate closings with lenders, attorneys, insurance agents and customers
• Order title searches, UCC searches, appraisals and flood certifications as needed
• Approve the disbursement of closing funds and issues loan proceeds checks and wires
• Review closed and funded loans for document completion, ensure that loans are booked in a timely and accurate manner
• Contact settlement agents, register of deeds and title insurance agencies to obtain post-purchase documentation as necessary. Maintain a tickler system on outstanding insurance policies and any other post-closing documentation (collateral and exception monitoring) and reports on status during weekly meetings
• Prepare and process new accounts and fund transfers as related to loans. Maintains customer account records and performs basic service transactions such as address changes and accepting loan payments
• Provide exceptional client service through offering assistance and responding to questions and requests for information for clients. Informs Bankers of pertinent information
• Ensure the accuracy and uniformity of legal and loan documents, which minimizes the risk of loss to the Bank
• Ensure loans are closed and maintained in accordance with regulatory requirements, as well as Bank policies and guidelines
• Maintain financial statements/tax return reports, exception reports and insurance reports daily and updates loan officers monthly on any outstanding documents needed
• Review Past Due reports, Balance Summary reports, Closed Account reports and alert Banker to any material changes or upcoming deadlines
• Fund and authorize the release of loan funds based on loan approvals and contractual requirements
• Assists Bankers in development of cross-selling and other sales activities and opportunities when appropriate
• Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance
• May be asked to coach, mentor or train others as a subject matter expert
• Provide support (filing, scanning, email / mail correspondence, etc.) to Bankers
• Provide back-up support to other Loan Assistants
  
  
  

Other Duties

• Accepts other duties as assigned.
  
  
  

COMPETENCIES

• Client service
• General banking knowledge
• General mathematic abilities
  
  
  

Qualifications And Education Requirements

• Education: A high school diploma or equivalent is required. Bachelor’s degree or additional course work in banking, finance or lending is an asset.
• Experience: A minimum of two years of Commercial Banking support experience or client service experience within a financial institution. Experience should include loan review, documentation, client service and compliance.
• Knowledge: Must have a complete knowledge of all State and Federal lending regulations, as well as Bank policies and procedures. Must be knowledgeable of all Bank products and services. Must be well versed in insurance and documentation requirements for all loan products. An in-depth understanding of interest and payment calculations is essential. Understanding of consumer loan products and regulations is a plus.
• Skills: Must have excellent verbal and written communication skills as well as well-developed client service skills. Excellent organizational, time management and administrative skills are required. Must be proficient in the use of basic office equipment with emphasis on typing, calculator and computer. Proficiency in the use of Microsoft Word, Excel and Outlook is required.
  
  
  

Training Requirements/Classes

Required annual compliance training.

Recommended Additional Training

New Employee Orientation

Supervisory Responsibility

This position has no supervisory responsibilities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

TRAVEL

This position may require some travel from time to time.