Get It Recruit - Transportation

Logistics Operations Manager - E-commerce Marketing Technology

Get It Recruit - Transportation New York, NY
Get It Recruit - Transportation

Logistics Operations Manager - E-commerce Marketing Technology

Get It Recruit - Transportation New York, NY
1 week ago 30 applicants

See who Get It Recruit - Transportation has hired for this role

Description

Are you a logistics and operations expert with a passion for improving customer experiences and streamlining delivery processes? Join our innovative team at Gesture and help revolutionize the e-commerce marketing technology industry. In this role, you will manage the end-to-end delivery process, optimize operations, and ensure top-notch customer service. If you thrive in a dynamic environment and are ready to make an impact, we'd love to hear from you!

Key Responsibilities

  • Delivery Fulfillment:
    • Oversee the entire delivery fulfillment process to ensure on-time and accurate deliveries.
    • Monitor performance metrics and implement strategies to enhance efficiency and cut costs.
    • Collaborate with tech teams to optimize delivery routes and manage timelines.
  • Courier Recruitment and Management:
    • Lead the recruitment, training, and onboarding of new couriers to build a reliable delivery team.
    • Develop and enforce field management strategies to meet performance standards.
    • Create a supportive environment for couriers with clear communication and performance feedback.
  • Logistics and Delivery Management:
    • Coordinate logistics operations including inventory management, distribution planning, and fleet management.
    • Analyze data to identify improvements and optimize resources.
    • Ensure compliance with safety and operational regulations.
  • Customer Experience and Service:
    • Act as the main point of contact for customers, resolving any delivery-related issues.
    • Address order issues, provide updates, and ensure high customer satisfaction.
    • Collect and use customer feedback to refine and enhance the delivery process.
Employment Type: Full-Time

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Management and Manufacturing

  • Industries

    Human Resources Services

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