We have an opportunity for Service Delivery Manager with one of our clients for Houston, TX.
Please see the job details below and let me know if you would be interested in this role.
If interested, please send me a copy of your resume, contact details, availability, and a good time to connect with you.
Title: Service Delivery Manager
Location: Houston, TX
Terms: Full Time
Job Details
Required Technical Skill Set:
Responsible to manage core computing tracks like OS, Storage and backup services.
Estimating project efforts. Decision making to overcome the obstacles in the deliverables.
Mentor the team to achieve the project objectives. Managing the knowledge, process, and configuration.
Identifying and managing project risks, including the development of contingency plans
Undertake project execution and successfully deliver implementation projects
Conduct Weekly/Monthly/Quarterly review with customer.
Recruiting potential candidates to the project and ensure that they are utilized in the project.
monitoring overall progress and use of resources, initiating corrective action where necessary
Drive the team to deliver Value added services and Industry best practices
Manage internal and customer escalations.
Assigning work to the team members. Review Operations metrics and project schedule, timeline, status & manage IT service improvement initiatives.
maintaining an awareness of potential interdependencies with other projects and their impact
Managing and maintaining customer relationship towards forging new business opportunities in infrastructure services
Single point of contact for Customer for all escalations related to the responsibility
Recommend strategies, policies, and procedures
Manage service provider's and equipment vendor's service level agreements, negotiations. Analyzing credit points based on their service level agreements.
Accountable for achieving Service Management SLAs. Reviewing customer satisfaction surveys and drafting action items to improve areas of concerns.
Estimating project efforts. Decision making to overcome the obstacles in the deliverables. Co-ordinate Business transformation activities with the client.
Team Management and Offshore Coordination - Leveraging offshore for delivery, grooming team members for leadership roles
Must-Have
Operating as the lead point of contact for any and all matters specific to accounts.
Ability to effectively interact with customer PMO teams
Mentoring skills to support on-site teams
Self-sufficient, independent and results oriented
Skills in managerial reporting
Thanks & Regards
Monika Singh
Extend Information System Inc
Phone:571-622-3980
Email: monika@extendinfosys.com
44258 Mercure Circle, UNIT 102 A, Sterling VA, USA 20166
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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