Loss Mitigation Processor 1

Position Title

Loss Mitigation Processor 1

Location

Jacksonville/8800 Baymeadows Way West/112975

Job Summary

The Loss Mitigation Processor will timely review borrower loss mitigation applications and manage the notification process to ensure compliance with regulatory and investor/insurer requirements for all loss mitigation related programs.

All functions must be completed within the production and quality standards. Role requires utilization and understanding of multiple servicing systems, applications and reporting. Role requires accuracy and attention to detail, strong organization skills, independent problem solving ability and excellent communication skills.

Job Responsibilities:

Perform functions of Loss Mitigation Processor Role. Role requires the ability to perform multiple functions throughout the Loss Mitigation process under general supervision, including:

• Receives, reviews, and documents loss mitigation applications and trailing documents
• Validates whether loss mitigation applications are complete or incomplete
• Responsible for generating timely correspondence to the borrower of missing or required documentation to continue the loss mitigation review
• Maintain knowledge of regulatory requirements, investor/insurer guidelines and other relevant timeframes required to determine borrower eligibility for a loss mitigation workout
• Understand key performance and risk indicators in the Loss Mitigation Process, and how individual role contributes to meeting or exceeding these goals;
• Maintain and practice sound judgment in all aspects of role
  
  

Other:

• Reinforces culture of shared ownership and accountability for results.
• Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation.
• Perform additional responsibilities as assigned by manager.
  
  

Job Requirements:

• At least 1 to 3 years of default mortgage financial services experience, preferred in Loss Mitigation
• HS Diploma, GED or Foreign Equivalent
• Self-Driven, Personally Accountable Personality
• Understanding of MS Office Suite with intermediate technical and computer skills. Specifically an ability with Microsoft Excel
• Ability to navigate quickly within various computer programs.
• Excellent verbal and written communication skills, as well as strong listening skills
• Exceptional analytical and problem solving skills with an ability to think quickly under pressure.
• Ability to handle high production volume and answer customer questions in a timely manner.
• Ability to look for ways to improve and promote quality.
• Ability to work independently with limited supervision.
• Ability to work varying shifts including evenings and weekends.
• Willingness to work in a team environment
• Confident and efficient work approach with a customer focus