The Lounge Host’s mission is to create exceptional client experiences by offering and delivering exceptional hospitality service in the industry and upholding the Tiffany Cultural Values.
Key Accountabilities
Create and coordinate exceptional client experiences & hospitality:
Deliver exceptional attention to the client upon the start of their Tiffany journey and ensure outstanding hospitality throughout their visit
Anticipate clients’ needs by learning their preferences and partnering with client advisors to serve food and beverages choices based on client’s preferences.
Prepare and serve petits fours, hot and cold drinks such as coffee, tea, and specialty beverages
Manage and maintain bar/lounge inventory.
Supervise any non-permanent waitstaff, as needed.
Describe menu items to clients/guests, taking orders and servicing them.
Supervise operationally the areas dedicated to hospitality.
Ensure permanent readiness of these spaces, equipment and supplies to accommodate with any unexpected request.
Help to place orders, receive, and distribute necessary supplies
Assist the team with various activities to facilitate seamless and elevated client experiences during appointments
Perform all duties with discretion, professionalism, and a pleasant demeanor
Optimize The Environment
Responsible for the general upkeep and appearance of the store hospitality related aspects and areas with Hospitality Coordinator
Coordinate hospitality supply inventory including replenishment needs, order processing, and optimal storage organization
Effectively communicate and take initiative when cleaning is required, before and after selling appointments
Maintain a clean and organized hospitality areas
Clean and sanitizing work areas, utensils and equipment, service and seating areas. Keep up-to-date on all safety and hygiene policies.
Assist with special projects and events as needed
Develop Industry And Knowledge
Develop understanding and knowledge of the store and products to convey Tiffany heritage and values
Engage clients through ability to story tell and share key facts and historical/brand focused stories
Understand and comply with security and operational procedures
Remain current on all industry news and the local/global competition to effectively coordinate boutique business
Share and collaborate best practices
Be an Ambassador
Uphold Tiffany cultural values with ability to project an approachable and professional image in personal appearance, manner, and demeanor
Always contribute to a positive and productive environment and create a highly collaborative network
Required
Qualifications
Industry Experience
At least two years of experience as a bartender, waiter or similar role in the hospitality industry
Previous experience in luxury retail or service industry is a plus
Technical Skills & Abilities
Excellent computer skills and use of technology
Additional language skills are a plus.
Personal Skills
Exceptional verbal and interpersonal communication skills
Strong understanding and commitment for highest client service standards and priorities
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Ability to travel for special events and trainings as needed
Ability to work in a fast-paced, evolving environment
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs.
Experience in luxury hospitality industries; restaurant, hotel, retail, security
Ability to work with VIP Clients
Organizational and time management skills
Entrepreneurial, flexible and independent
Possess strong commitment to fostering a team environment and collaboration
Strong sense of urgency
Must have authorization to work in the United States or in the country where the position is based
Ability to handle sensitive matters with efficiency and discretion
Excellent organizational and interpersonal communication skills are required
Preferred
Preferred associate’s or bachelor’s degree in hotel management
Responsibilities
24.23 - 32.77
Seniority level
Associate
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail
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