Luxury Store Manager - Soho

NYC-born Luxury Brand is hiring a Boutique Manager for the Soho store! Incredible company culture, product, and team with growth potential!

Overview:

The Store Manager is responsible for all aspects of managing a store including: managing a sales and inventory team, overseeing store operations to achieve sales goals, customer satisfaction, and developing business strategies. This role will work closely with the corporate team located in NYC to ensure the store is operating properly. Duties will also include following brand guidelines and company policies and making sure that the right product is in the store. The manager is also responsible for the budget, including store payroll and overall expenses.

Essential Duties and Responsibilities:

Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction.
• Promote employee selling and merchandising skills by demonstrating and leading by example.
• Build and maintain an effective clientele list
• Drive business by reacting to customers’ needs and wants.
  
  

General Responsibilities

• Maintain a professional appearance in the store and phone presence when calling clients.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Handle in-store deliveries, transfers, returns, damages, etc.
• Prepare detailed reports on buying trends, customer requirements, and profits
• Support execution of all visual merchandising updates and standards
• Provide product knowledge on new arrivals to the retail team.
• Perform weekly cycle counts and negative qty investigations as well as seasonal physical inventory
• Handle in-store markdowns and promos
• Be responsible for weekly bank deposits and oversee petty cash log/deposit log
• Keep the team informed of store goals and overall store performance.
• Oversee social media for the store with the help of the corporate team.
• Ensure store compliance with health and safety regulations.
  
  

Leadership

• Act as a mentor and leader to retail team members while developing individual strengths and identifying opportunities.
• Conduct bi-annual reviews
• Maintain strong leadership, critical thinking, and problem-solving skills.
• Delegate responsibility and work to the team members.
• Train new sales team members and hold the sales team accountable to our company standards.
• Interface with all levels of management and associates in a manner that promotes learning and respect
  
  

Approximate salary range: $120k + 10k bonus