Manager, Counseling & Student Service

Department: Counseling

Location: Westshore Campus

Reports To: Dean of Student Affairs

Recruitment Type: External/Internal

Requisition ID: req4941

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: 8:30-5:00PM

Number of Openings: 1

Job Description:

Summary

Manages and coordinates schedules, day-to-day operations, outreach, student onboarding processes, and support initiatives within a full-service campus Counseling department at the assigned Campus.

Essential Functions

• Coordinates and monitors Counseling services at the assigned campus
• Determines appropriate staffing ratios to ensure the department is appropriately staffed to facilitate high-quality student service during all hours of operation and during peak service periods
• Adjusts Counselor work schedules based on day-to-day needs and events, while also adhering to full-time Counselors’ contractual obligations
• Promotes available services to students to ensure student awareness and usage
• Monitors students’ progression through the new student onboarding process, conducting outreach as necessary to connect incoming students to initial Counseling appointments and other support services
• Remains current on College, community and professional matters related to student success, student services, academic advising, and counseling
• Works with faculty and staff to promptly address customer service concerns and service requests within the counseling and student services areas
• Develops, recommends, and implements procedures and processes that facilitate efficient office operation
• Maintains relationships with other College departments including campus student success teams
• Works with the Academic Dean to plan and staff General (GEN) Studies courses and attends meetings regarding GEN classes
• Participates in meetings, workshops, and conferences as directed
• Takes the lead on special projects as assigned by the Dean and/or Assistant Dean
• Aligns resources or directly fulfills outreach requests to meet Campus enrollment, persistence, and student success goals
• Uses data and research to inform planning and practice while enhancing student services and processes
• Works with the Dean and/or Assistant Dean to create the counseling department budget, monitor, and organize departmental purchases and to coordinate use of resources with other student service providers throughout the college and community
• Develops and writes proposals and reports
• Ensures program compliance with College policies and procedures and U.S. Department of Education regulations
• Processes, assigns, and directs work, evaluates performance, facilitates professional development for counselors and staff, initiates disciplinary action and conducts grievance meetings in accordance with College procedures as necessary
• Performs other duties as assigned
  
  

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree in a related field
• Significant related experience may substitute for education
• Minimum of three years of demonstrated experience in academic counseling, academic advising, or student services administration in a higher education environment
• Demonstrated experience supervising, planning, assigning, scheduling, and ensuring the quality of the work of others
• Demonstrated experience planning, preparing, and monitoring a business area’s budget
• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations
  
  

KNOWLEDGE, SKILLS And ABILITIES

• Possess working knowledge of current and emerging student development/intervention concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Ability to effectively complete work assignments independently
• Possess excellent organizational and prioritization skills with demonstrated attention to detail
• Ability to be creative and exercise initiative
• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Ability to work accurately with great attention to detail
• Ability to adjust to changing priorities and respond appropriately to deadlines
• Proven leadership skills and the ability to promote collaboration, foster a team environment and involve all stakeholders in decision-making processes
• Demonstrated Intermediate-level proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to respond appropriately to the needs of a diverse population
  
  

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Communication
• Quality of Work
  
  

VERY IMPORTANT COMPETENCIES

• Collaboration
• Adaptability
  
  

IMPORTANT COMPETENCIES

• Time Utilization
• Continuous Improvement
  
  

Perferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Master’s degree in Counseling, Guidance, Higher Education Administration, Student Personnel or related field
• Demonstrated counseling, academic advising, student support services, or related experience in a College environment
• Demonstrated experience/familiarity with College-specific software such as Banner, SARS, etc.
  
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment;
• The work area is adequately lighted, heated and ventilated;
• The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; and carrying of various items and equipment;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
  
  

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.