This role is based in the US and can be fully Remote (virtual).
We are looking to hire a Manager, Learning & Development / Instructional Designer - Retail who will play a critical role in building the capability of our dynamic retail team through the delivery of best-in-class learning solutions. You will be responsible for researching, developing, and designing creative training materials to drive a culture of learning and ensure the long-term effectiveness and adoption of training programs. You will leverage your expertise in adult learning theory to develop a variety of content and a curriculum that grows the knowledge, skills, and abilities of a vast population of over 40,000 retail team members.
We prioritize a blended approach to learning; this role will require both in-person and virtual facilitation as well as delivering e-learning content through the Company’s learning and communication platform. It will require the production of high quality, scalable learning experiences for retail team members that can be measured against behavioral changes in employees’ performance skill and the business’ performance.
We are looking for someone who thrives in an environment where one can can work independently and be able to deliver impactful results with a strong sense of accountability. A person that loves to seek out challenges and drive projects forward.
Responsibilities
Leverage their strong collaboration skills to consult with cross-functional project teams, leaders, SMEs, field partners, vendors, and stakeholders to clearly understand target audience and content needs to construct learning and performance outcomes
Utilize project management fundamentals to build detailed and attainable project plans that include tracking, milestones, deliverables, and communication/review cadences
Lead the project management from concept to design to implementation of learning solutions
Apply adult learning theories, instructional design systems, and creative approaches to write and develop programs that achieve objectives and meet the needs of the target retail audience
Create a diverse range of instructional materials and content including custom graphics, agendas, outlines, presentations, storyboards, process-oriented documentation
Create intellectually challenging and engaging training materials including, but not limited to, videos, e-learning, instructional aids, instructor-led workshops, etc. for core retail competencies (i.e.: customer experience, selling behaviors, product knowledge, professional & leadership skills, compliance, etc.)
Produce engaging, high-quality training videos utilizing various multimedia elements to enhance engagement and comprehension
Facilitate classroom and virtual training programs
Provide coaching and training (Train the Trainer) sessions for HR business partners and SMEs to help conduct and sustain necessary learning
Through collection of data, surveys, and team member sentiment, measure and provide feedback on the effectiveness and ROI of the training deliverables
Conduct ongoing audits of existing curriculum and ensure format or content changes/updates are completed in a timely manner
Manage all administrative responsibilities of the Learning & Communication platform for the North America Retail team, including developing and uploading content, content translation, reporting, troubleshooting helpdesk tickets and identifying engagement opportunities
Champion a culture of learning, performance, and empowerment
Qualifications
Minimum of 3 years of retail learning & development experience which includes creating curriculum and content designed for both classroom and virtual settings
Higher/Professional Education required
Ability to write effective copy, instructional text, audio scripts/video scripts
Demonstrated instructional design ability, use of ADDIE model and core learning theories, frameworks, and assessments
Experience with evaluating and implementing digital learning solutions
Continuous learning mindset and curiosity to remain abreast of latest trends and insights in digital learning and adult education
Strong written and verbal communication, collaboration, facilitation, and presentation skills
Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
Exceptional organizational skills and attention to detail
Highly proficient in Microsoft Office applications (PowerPoint, Word, Excel, Teams, Forms, etc.) and virtual instructor-led platforms (Adobe Connect)
Experience utilizing video editing software and multimedia tools to enhance production quality and create polished final work products (Canva, Powtoon, Adobe Premier Pro, Camtasia, or Final Cut Pro preferred)
Consumer-centric approach
Ability to travel as needed
Benefits
The annual base salary range is $80000 - $90000 / year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below:
Foot Locker Benefits
Employee Discount
Paid Time Off
Medical | Dental | Vision Coverage
401(k) | Roth 401(k)
Stock Purchase Plan
Life Insurance
Flexible Spending Account
Opportunities for Advancement
Tuition Reimbursement for Qualified Courses
Strong Company Culture
Employee Resource Groups
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Retail
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