Manager of Customer Support (Remote)
Manager of Customer Support (Remote)
Maverc Technologies
Tallahassee, FL
See who Maverc Technologies has hired for this role
Job Duties And Responsibilities
The Manager of Customer Support is responsible for overseeing and leading the customer support team to ensure exceptional service delivery and customer satisfaction. This role involves strategic planning, team management, process improvement, and collaboration with other departments to enhance the overall customer experience. Other duties include:
- Establishing and implementing project management processes and methodologies;
- Assembling project plans and teamwork assignments;
- Performing Risk Identification and Management
- Directing and monitoring work efforts on a daily basis: Logistics management;
- Identifying resource needs;
- Performing quality reviews
- Escalating functional, quality, timeline issues appropriately;
- Tracking key project milestones and adjusting project plans and/or resources;
- Coordinating communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed; and Coordinating status reports and stability of project area work efforts.
- Must have 2 to 4 years of IT experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem-solving/ troubleshooting skills.
- Exceptionally self-motivated and directed.
- Excellent interpersonal skills.
- Ability to write technical documentation.
- Bachelor’s degree in Computer Science, Information Systems, or other related field; or equivalent work experience;
- Seven (7) to ten (10) years of IT experience including managing teams, customer service, and production project management in multi-platform environments
- Certified as a Project Management Professional (PMP) for five (5) to seven (7) years;
- Experience in working under general direction for mid to senior management for at least seven (7) years;
- Leadership experience with managing and completing complex projects; and
- Contractor shall posses at least two (2) years of working experience with IT and project management as it pertains to program areas such as reemployment services and/or community development.
Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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