Manager of Site Operations

CAREonsite is dedicated to delivering top-notch on-site and virtual medical services nationwide. We pride ourselves on fostering operational excellence, client satisfaction, and a supportive work environment for our employees.

Position Overview: Under the guidance of the Operations Manager (OM), the Manager of Site Operations (MSO) plays a critical leadership role in ensuring operational effectiveness across multiple accounts. The MSO will oversee service delivery, personnel management, client services, and financial performance. They will lead front-line employees, optimize workflows, and collaborate with internal and external stakeholders to achieve operational excellence.

Key Responsibilities:

General Operations:

• Oversee daily operations, maintaining high standards of quality and compliance.
• Hire, train, and schedule employees; manage contracts and budgets.
• Enforce internal policies and procedures.

Primary Duties:

• Foster a collaborative work environment with effective communication channels.
• Lead and inspire staff to reach their full potential.
• Oversee payroll, performance evaluations, recruitment, and retention efforts.
• Partner with leadership to meet and exceed contractual obligations.
• Review and enforce policies and protocols to enhance customer service.
• Manage budgets effectively, ensuring optimal resource allocation.
• Maintain excellent communication with clients, staff, and business units.
• Support and facilitate communication between staff and management.
• Remain accessible for phone and video calls.

Client Services:

• Collaborate with Medical Client Leads (MCL) to address client-driven medical service issues.
• Plan and facilitate regular meetings and reviews with clients.
• Gather data and refine presentations for delivery.
• Address personnel and service issues promptly and develop action plans.
• Support timely client invoicing by providing necessary information.

Employee Engagement:

• Implement innovative strategies to create a positive work culture.
• Develop and execute plans to attract and select exceptional candidates.
• Provide comprehensive training programs and ongoing support.
• Partner with HR to ensure appropriate staffing levels and efficient schedules.
• Foster a supportive and rewarding work environment.
• Mentor and guide team members, offering professional development opportunities.
• Address employee concerns and resolve conflicts promptly.
• Facilitate regular meetings with team leaders and front-line teams for updates.

Supervisory and Leadership Skills:

• Inspire and motivate others through exceptional leadership.
• Communicate effectively with diverse stakeholders.
• Prioritize tasks and take accountability for delivering results.
• Build and lead highly effective teams, fostering a culture of excellence.
• Demonstrate a commitment to operational effectiveness and exceptional customer service.

Business Skills:

• Collaborate with various stakeholders to achieve shared objectives.
• Apply analytical and problem-solving skills to operational challenges.
• Thrive in a fast-paced environment, meeting project standards for turnaround time and quality.
• Strong financial literacy and proficiency in MS Office (Word, Excel, PowerPoint).

Communication Skills:

• Strategic thinker able to gather buy-in from leadership.
• Establish and maintain positive relationships with co-workers, providers, and clients.
• Apply exceptional interpersonal, facilitation, presentation, and public speaking skills.
• Periodic on-camera presence required for this remote position.

Qualifications:

• Required: 2-3 years of direct experience managing employees.
• Required: Proficiency in Microsoft applications, particularly Excel.
• Preferred: Associate’s or Bachelor’s degree in Healthcare.
• Preferred: Experience working in a healthcare setting.

Why Join Us: At CAREonsite, we offer a dynamic and supportive work environment where your contributions make a real impact. We are committed to your professional growth and success, providing opportunities for advancement and development.

CAREonsite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.