Manager, Order Management

The Manager, Order Management, is responsible for overseeing and managing the entire order fulfillment process, ensuring that all customer orders are processed accurately, efficiently, and in alignment with company policies and customer expectations. This role involves close collaboration with other departments to guarantee timely deliveries and high levels of customer satisfaction. The Manager will also be responsible for leading a team of order management specialists, driving process improvements, and ensuring optimal inventory levels.

What you'll be doing:

• Lead, mentor, and develop a team of order management analysts, providing guidance and support to ensure high performance, professional growth, and a positive team environment.
• Oversee the daily operations of the order management team.
• Provide timely resolution of daily escalations from the team, addressing and resolving issues as they arise.
• Work closely with other departments such as Asia operations, product development, and procurement to ensure smooth order fulfillment.
• Lead and actively participate in meetings with internal teams to ensure timely exchange of information and updates.
• Collaborate with Order Management Analysts to refine existing account processes and establish new procedures for newly assigned customer accounts.
• Generate and analyze daily exception reports to proactively identify and address inefficiencies.
• Support the director with initiatives to enhance team efficiency and contribute to process improvements.
• Assist in the development and implementation of Standard Operating Procedures (SOPs) for the department in collaboration with the director.
• Performs other duties as assigned
  
  

Supervisor Responsibilities

Manages People: Yes

• This position is responsible for performance management of their team.
  
  

Required Qualifications

Education/ Years of Experience/ Certifications

• Bachelors degree in supply chain management, business administration or other related field preferred
• 5+ years of progressive experience in order management, supply chain, logistics or other relevant experience
• 3+ years of leadership experience
• Strong understanding of ERP systems, order processing, and inventory management.
• Excellent communication skills (Written & Verbal)
• Ability to lead and motivate a team effectively
• Excel spreadsheets and/or Google Docs
• Strong problem solving skills and an analytical thinker
• Ability to create and implement new processes
• Ability to work in a collaborative, team-oriented environment
• Professional attitude, good organizational skills and dependability
• Self-Motivated and proactive
• Ability to multitask
• Good interpersonal skills with the ability to communicate and deal effectively with diverse individuals at all organizational levels in a professional manner
  
  

Preferred Qualifications

• Experience working with Asia manufacturing/operations a plus
• Multilingual a plus
  
  

Working Conditions

Environment: Office

Extreme Exposures: Occasionally loud noises

• Schedule: Typically requires regular office hours, but may require calls with global counterparts outside of regular office hours
• Physical Requirements: Lift up to 10 lbs. Must be able to stand, walk, sit, hear, see, frequently
• Travel Required: Some national/local travel may be required occasionally
  
  

What we offer:

At Jazwares, we believe in providing our employees with comprehensive and competitive benefits that support their well-being and overall satisfaction.

Base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for annual performance incentives may apply. Jazwares is a multi-state employer, salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation, and sick leave. Through Jazwares Cares, you have the opportunity to volunteer for up to 16 hours a year on community service projects.

Working at Jazwares:

At Jazwares, we believe an innovative idea can come from anywhere, and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.

Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today and let's shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation or any other characteristic protected by law.