Manager, Payment Operations

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Manager of Operations Support is a fast learning, strong people leader, with excellent communication skills who is responsible for a team of Partner Quality Specialists. Core functions include leading and directing the work of the Partner Operations team, acting as a point of escalation, and ensuring the team is maintaining compliance with governmental regulations, internal guidelines, and payment network rules.

What You Will Do:

• Manages a team of Partner Quality Specialists by providing guidance, support, and direction to team members to ensure the achievement of departmental objectives.
• Interview, hire, onboard, lead, and maximize team performance by monitoring progress toward goals.
• Completes performance management by monitoring and evaluating team performance, providing regular feedback and coaching to enhance team productivity and effectiveness, and address any performance issues as they occur.
• Perform routine quality review of the staff’s work to ensure processes are being followed and coach as necessary.
• Ensure adherence to company policies, procedures, guidelines, and regulatory requirements to maintain compliance and minimize risk.
• Manages the initial and on-going training of team members.
• Proactively identify opportunities for process improvement and efficiency gains, driving continuous improvement initiatives within the department.
• Implement and maintain efficient operational processes to streamline workflows and optimize resource utilization.
• Work closely with various departments and teams to facilitate cross-functional initiatives, projects, and processes.
• Foster a collaborative work environment by promoting teamwork, communication, and knowledge sharing across departments.
• Cross functional collaboration with internal teams and Partners to drive successful program implementations and set up new program concepts.
• Ensure delivery of superior service to our partners, both internal and external.
• Prepare and present regular reports on team performance, operational metrics, and key performance indicators to senior management.
• Becomes an expert in network association and payments industry rules and regulations.
• Maintains thorough knowledge of contractual relationships between all parties and ensures compliance with all contractual obligations around service delivery.
• Perform other duties as assigned.
  
  

What You Will Need:

• Bachelor's degree in Business Administration, Management, or a related field.
• 5+ years of relevant experience with associate’s or equivalent
• Previous experience in a leadership or supervisory role preferred, but not required.
• Payments and/or banking experience
• Strong interpersonal skills with the ability to build rapport and motivate team members.
• Excellent communication skills, both verbal and written.
• Analytical mindset with the ability to analyze data and make informed decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with a keen attention to detail.
  
  

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $57,582.12 – $106,345.10

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

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Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.