Manager, Supply Chain & Logistics

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: Nashville, TN

Position Summary

Responsible for developing and leading the customer service team in fulfilling customer orders and meeting customer expectations. They will oversee the team’s day-to-day operations, ensuring that orders are fulfilled on time and in full, customer demand is in alignment with actual orders, escalating any potential supply gaps. Strategic thinking with a focus on continuous improvement and possess excellent communication and leadership skills.

Primary Responsibilities & Authorities

• Develop and execute customer service strategies that optimize efficiency, minimize cost, and improve customer satisfaction
• Lead cross-functional teams to identify opportunities for process improvement and drive implementation of best practices across the supply chain
• Serve as the main point of contact between the customer service department, sales team, and planning department, facilitating efficient communication and collaboration.
• Interact with sales representatives and customers to understand customer requirements, resolve issues, and provide timely updates on order status and availability.
• Manage customer orders from receipt to fulfillment, ensuring accuracy and timely processing
• Monitor order fulfillment process, identifying bottlenecks, and implement improvements to enhance efficiency and meet customer expectations.
• Coordinate with warehousing and logistics teams to ensure smooth order processing, shipping, and delivery.
• Develop and maintain customer service procedures, policies, and standards to ensure consistent service delivery.
• Analyze customer service metrics and generate reports to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
• Collaborate with cross-functional teams including Sales, Operations, and Planning to optimize processes and drive customer-centric initiatives.
• Prepare reports and presentations to communicate customer service performance to management
• Be recognized as your department’s subject matter expert by peers and customers
• Mentor and train customer service team as required
• Represent the Customer Service department in process development, functional group, or business unit meetings and/ or projects
  
  

Requirements

Degree Requirements:

Bachelor’s degree in supply chain management, logistics, or a related field or equivalent experience

Certification Requirements

CPIM preferred but not required

Previous Experience

6+ years preferred

6+ years preferred

Travel Requirements

Both domestic and international travel could be required between Yazaki facilities and to customer and manufacturing sites

Language

English (required), Spanish (preferred)

Application/Software

SAP, Success Factors and Microsoft Suite

On Call Requirements

During customer production hours including overtime, weekend hours and holidays. Extended work hours occasionally required to meet with parties in different time zones.

Physical Requirements

Primarily Sedentary

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.