Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.
Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.
Location: Nashville, TN
What We Are Looking For
Yazaki is looking for a Customer Service Manager in Supply Chain Management to join our Team in Nashville, TN. The ideal candidate will enjoy working in a collaborative and action-driven environment making lasting impacts on the organization.
What You Will Be Doing
Responsible for developing and leading the customer service team in fulfilling customer orders and meeting customer expectations. They will oversee the team’s day-to-day operations, ensuring that orders are fulfilled on time and in full, customer demand is in alignment with actual orders, escalating any potential supply gaps. Strategic thinking with a focus on continuous improvement and possess excellent communication and leadership skills.
What You Will Bring To The Table
Develop and execute customer service strategies that optimize efficiency, minimize cost, and improve customer satisfaction
Lead cross-functional teams to identify opportunities for process improvement and drive implementation of best practices across the supply chain
Serve as the main point of contact between the customer service department, sales team, and planning department, facilitating efficient communication and collaboration.
Interact with sales representatives and customers to understand customer requirements, resolve issues, and provide timely updates on order status and availability.
Monitor order fulfillment process, identifying bottlenecks, and implement improvements to enhance efficiency and meet customer expectations.
Coordinate with warehousing and logistics teams to ensure smooth order processing, shipping, and delivery.
Develop and maintain customer service procedures, policies, and standards to ensure consistent service delivery.
Be recognized as your department’s subject matter expert by peers and customers
Mentor and train customer service team as required
Represent the Customer Service department in process development, functional group, or business unit meetings and/ or projects
What We Can Provide You
A collaborative learning environment that will help you reach your maximum potential
A diverse team of experts
Supportive leadership and team members to help you do your best work
Opportunities to build your professional network
An engaging and supportive work culture
Competitive compensation and benefits package including incentive compensation, 401K match, tuition assistance and a generous holiday schedule
Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Motor Vehicle Manufacturing
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