Our client is seeking a dynamic and experienced Director of Customer Success to lead and inspire a team of 10 Customer Success professionals. In this pivotal role, you will be responsible for driving customer satisfaction, retention, and growth across a large territory, managing substantial revenue streams. You will ensure that their K-12 education clients maximize the value of their products and services, while continuously identifying opportunities to enhance the customer experience.
Key Responsibilities:
Leadership: Lead, mentor, and develop a high-performing team of 10 Customer Success Managers, fostering a culture of excellence and accountability.
Strategy: Develop and implement customer success strategies that align with company goals, focusing on retention, satisfaction, and growth within the K-12 education sector.
Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders, ensuring they achieve their desired outcomes with The Company’s products and services.
Revenue Management: Oversee a large territory, managing significant revenue targets, and working closely with sales to drive upsell and cross-sell opportunities.
Data-Driven Decisions: Utilize customer data to inform decision-making, identify trends, and proactively address challenges.
Continuous Improvement: Identify opportunities to enhance processes and tools that will improve the efficiency and effectiveness of the customer success team.
Qualifications:
Bachelor’s degree in Business, Education, or a related field (MBA is a plus).
Minimum of 8-10 years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role.
Proven track record of managing a large territory with significant revenue responsibilities.
Experience in the K-12 education industry is highly desirable.
What They Offer:
Competitive Salary: Reflective of your experience and expertise.
Benefits package
Remote working
Professional Growth: Opportunities for continuous learning and career advancement within the company.
⚡ Storm6 is a specialist EdTech recruitment firm with clients across Europe, APAC, and North America. To discuss open opportunities or career options, please visit our website at storm6.io and follow the Storm6 LinkedIn page for the latest jobs and intel.
Seniority level
Director
Employment type
Full-time
Job function
Sales
Industries
Education Administration Programs
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