Marketing Programs Manager - Events

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Job Overview: Five9 is a leader in Cloud based Contact Center solutions and one of the Bay Area’s fastest growing companies. We are looking for an experienced Marketing Programs Manager – Events to join our energetic marketing department. The ideal candidate will have experience driving event strategy and execution and working in a fast-paced environment.

Key Responsibilities:

• Refine and execute an integrated event marketing to support prospecting, lead and pipeline generation and sales opportunity acceleration.
• Plan includes trade shows, sales events, customer user group meetings, customer advisory board events, etc
• Manage the logistics & execution (includes the integrated marcom tactics, ancillary events such as customer dinners, speaking opportunities, staffing, giveaways, booth property details, lead capture strategy)
• Manage overall strategy and oversee event scheduling, program budgets, expenses and travel schedule
• Ensure that all events are executed flawlessly; develop processes to achieve continuous improvement of all event categories
• Collaborate with internal stakeholders and regional teams to create an event support plan
• Ensure that branded/supported events are maximized to best reach target customer base and that the event plan delivers or exceeds forecasted leads
• Responsible for overall event budget and budget processes, including tracking of expenses and oversee individual event budget reconciliation and accruals
• Manage event vendor relationships and service providers; negotiate contacts and look for ways to optimize vendor program
• Coordinate with internal teams such as Product Marketing, Demand Marketing, Marketing, Business Development, Channel Sales, Automation, Creative Services, Content, Product, PR, Social Media, and Web Team to manage event program components
• Provide consulting service to organizations including Sales Leadership to develop quarterly field and partner event plans
• Consistently conduct post-program assessment to track results, measure ROI, and objectively compare programs to one another, leading to program optimization
• Continuously update/adjust strategy to meet and exceed the requirements of the market, the sales team and the expanding business requirements
• Travel expectation up to 30% to attend events
  
  

Key Skills:

• 7+ years of experience in event & tradeshow marketing, planning, budgeting and execution and preferably with a focus on corporate events or tech industry conferences
• Exceptional budgeting and vendor management skills
• Experience managing booth properties, swag vendors, printing vendors, tradeshow management companies, etc
• Experience managing an overall events and/or field marketing program at a rapid pace
• Basic understanding of productivity tools such as SFDC, Domo, Marketo, etc. Strong MS Office – Excel, Word and Outlook, and Cvent
• Exceptional communication skills, including presenting and training abilities
• Ability to manage and prioritize multiple projects at one time
• Strong organization and project management skills
• Ability to thrive in a team environment
• Bachelor's degree or equivalent experience
  
  

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
  
  

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$69,000—$129,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.