Marketing & Social Media Specialist

Job Details

Boka Restaurant Group is currently seeking a Marketing & Social Media Specialist to join the team and support our diverse range of award-winning Chicago restaurants!

About Boka Restaurant Group: Boka Restaurant Group is a James Beard Award-winning entity, forged through partnerships with some of America's greatest chefs. Guided by the belief that genuine hospitality enriches lives, we transcend norms to foster support, care for communities, and collectively shape the world we desire. Explore our restaurants: Boka Restaurant Group.

About the Role: Are you passionate about digital storytelling and local food culture? If you enjoy sharing culinary experiences on IG and TikTok and staying up to date with the latest restaurant trends, then this role is perfect for you. We're hiring a Marketing & Social Media Specialist to grow our brand presence on social media, while also supporting our overall marketing initiatives for each restaurant. As a pivotal member of our marketing team, you'll bring creativity and authenticity to our content strategy, while bridging the gap between our restaurants and marketing efforts. We're seeking someone who is excited to spearhead the building, management, and execution of marketing campaigns for in-restaurant promotions while serving as the primary link between marketing and restaurant teams.

Who We Are Looking For

• Has a proven track record in managing daily postings across multiple social media accounts.
• Skilled copywriter adept at crafting content across multiple tones simultaneously, including refined and sophisticated language styles. Possesses a knack for captivating crafting copy tailored for social media.
• Demonstrates a keen understanding of social trends and updates.
• Proficient in building and nurturing online communities.
• Skilled in analyzing social analytics and reporting on actionable insights.
• Displays genuine enthusiasm for hospitality and food.
• Brings social media photography/videography expertise to the table.
• Has experience collaborating with local influencers.
• Experienced in effectively managing campaigns, projects, and platforms, coupled with event planning skills.
• Motivated self-starter who thrives in a team environment but can work independently.
  
  

Responsibilities

• Facilitate clear communication of restaurant promotions and objectives to the marketing team, serving as the main point of contact between marketing and restaurant teams for coordinating campaigns, project management, events, promotions, and other marketing-related initiatives.
• Curate and oversee social media postings on platforms including Instagram, Facebook, and TikTok.
• Develop monthly content calendars in Later to align with restaurant messaging objectives and brand aesthetics.
• Collaborate with the Sr. Social Media Manager to execute strategic directions for each restaurant, ensuring content aligns with respective business goals.
• Monitor and engage with audiences for multiple restaurant social media channels, adhering to established brand and community guidelines.
• Execute daily social media posting and scheduling across all platforms.
• Foster elevated engagement through active community management on social media channels.
• Maintain hospitality standards by promptly addressing guest messages or comments, escalating issues to the appropriate restaurant team as necessary.
• Stay abreast of social media marketing trends, explore new channels, and share insights with the team.
• Provide support for day-to-day photography & videography needs.
  
  

Qualifications

• 1–3 years of experience in social media management.
• Proficient in Facebook, Instagram, and TikTok.
• Strong copywriting skills, particularly for engaging social media posts.
• Experience managing large-scale social accounts across multiple platforms.
• Excellent communication skills with the ability to engage diverse audiences.
• Proficiency in social media management tools.
• Self-motivated, capable of thriving in fast-paced collaborative environments.
• Organized and detail-oriented, adept at managing multiple accounts simultaneously.
• Availability to work outside standard business hours, including evenings and weekends, to manage and respond to guest messages and be onsite for events and to capture in-restaurant experiences.
• Preferred hospitality industry experience.
• Availability to work outside standard business hours, including evenings and weekends, to manage and respond to guest messages.
• Photography and videography skills are advantageous.
  
  

Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, free membership to Chicago Athletic Clubs, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!

If you believe you meet the requirements, are a team player, experienced, passionate, and committed to your craft, we eagerly await your application! Please send your resume along with a cover letter explaining why you would be an excellent addition to our team. If you have a portfolio, we’d love to see it!