JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.
Duties And Responsibilities
Answers the appointment line and assists patients with scheduling appointments.
Performs patient registration/check-ins, patient collections, insurance and demographic verifications.
Prepares and mails new patient applications.
Completes PCP change forms when necessary, during the check-in process.
Answers phone calls and routes calls and messages through EMR.
Schedules interpreters for hearing-impaired patients.
Communicates with patients regarding their appointments and wait times.
Maintains cleanliness of front office space and waiting rooms.
Performs other related duties as assigned.
Minimum Requirements
EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year of customer service or administrative experience.
Knowledge, Skills, And Abilities
Excellent interpersonal and communication skills.
Ability to multi-task in a busy work environment.
Excellent computer skills.
Knowledge and ability to work in Microsoft Office.
WORK SCHEDULE : This position may occasionally be required to work evenings.
Job
Other Admin Asst/Secr/Clerical
Primary Location
US-Tennessee-knoxville
Organization
Knox Univ Family Physicians
Schedule
Full-time
Campus/Institute
Memphis
Job Posting
Jun 18, 2024, 4:22:36 PM
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Higher Education
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