At Zappos, we look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy fun and maybe even a little weirdness. So be sure to check on whether you’re aligned with our company values and culture. If you think you can see yourself delivering WOW as a member of the Zappos family, then check out the job description below!
Company Culture is at Our Core
Our 10 Core Values are more than just words, they're a way of life. We know that companies with a strong culture & a higher purpose perform better in the long run.
Do our values speak to you?
Deliver WOW Through Service
Embrace and Drive Change
Create Fun and A Little Weirdness
Be Adventurous, Creative, and Open-Minded
Pursue Growth and Learning
Build Open and Honest Relationships With Communication
Build a Positive Team and Family Spirit
Do More With Less
Be Passionate and Determined
Be Humble
Company Perks: Quick Reference
Zappos pays 100% of every employee’s medical, dental, and vision benefits.
Zappos pays 100% of 12 therapy, mental health, or coaching session annually.
A multitude of benefits and incentives to stay mentally and physically healthy and fit.
Meaningful assistance programs like professional development, mentoring, and 401k with employer contribution.
Paid time off for life, vacations, staycations, and rest.
A generous Zapponian discount program.
Make an impact through volunteer adventures and other community programs.
Want to have some fun, too? Yes, please! Enjoy team building, family spirit, and plenty of room to recharge!
Zapponian [noun| employee of Zappos]. You are self-motivated. You think like an entrepreneur, constantly innovating and driving positive change, but more importantly, you consistently deliver mind-boggling results.
Bold [adjective| not afraid of anything]. A role at Zappos is an opportunity to be a part of something different. To go bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.
Perks [noun| the good stuff you get for working hard]. Zappos pays 100% of your medical, dental and vision premiums. Primary care visits, dental exams, eye exams and generic prescriptions are all free. Plus matching 401k, life coaches, orthodontic benefits, and more. And don’t forget, an unlimited 40% Zappos.com discount.
1990s [noun| a decade we love, but no longer live in]. Old school cover letters are so 1990. Want to show us who you really are? Create a video cover letter. A flash mob, a comedic monologue… whatever showcases your passion for Zappos and the work you’d be doing! Videos are not required, but if you create it, we’ll watch it.
Scout [noun| you're a recruiter, too]. As a Zapponian, we’ll ask that you always keep your eye out for great talent to join our family. Consider yourself an extension of the recruiting team, scouting for the best people to grow our company.
Job Overview
The Senior Merchandising Services Manager is responsible for the overall development, direction, coordination, and execution of Merchandising projects and initiatives. This position is also responsible for overseeing the Merchandising Services team.
Duties
Collaborating with stakeholders to determine necessary Merchandising projects and initiatives
Developing project scopes and objectives, involving all appropriate stakeholders and parties to ensure technical feasibility
Time lining projects from conception to completion to ensure efficient and streamlined project completion
Developing detailed project/initiative plans to track progress
Managing budgets associated with projects and initiatives
Assisting stakeholders with contract negotiation and budgetary decisions
Researching, interpreting, and reporting data/findings from projects and initiatives to appropriate parties
Providing leadership, mentoring, training, developmental goals, and performance management to Merchandising Services team members
Required Competencies
Action Oriented: Able to take practical steps to deal with a problem or situation.
Approachability: Is welcoming and displays openness to others.
Budget Allocation: Can determine the maximum amount of funding designated to a team, division, or organization.
Buying - Subject Matter Expert: The process of acquiring inventory and overseeing this process from order creation to the item being available for customer purchase.
Coaching Direct Reports: The ability to communicate clearly and appropriately in varying situations.
Comfort Around Higher Management: The ability to work and communicate with more senior colleagues.
Compassion: Is aware, understanding, and sensitive of an individual's emotions and/or experience.
Critical Thinking: Thinks clearly and rationally to understand the logical connection between ideas.
Customer Focus: Proactively strives to address customer concerns and needs.
Detail Oriented: The ability to focus on specific, intricate aspects of a task, project, or plan.
Developing Direct Reports and Others: The ability to cultivate leadership and grow people within the organization.
Enthusiasm: Has an upbeat and cooperative attitude.
Ethics and Values: The ability to act within a reasoned set of principles.
Hiring and Staffing: Can find, evaluate, and establish a working relationship with future employees, interns, contractors, and consultants.
Initiative: Sufficiently motivated to commence tasks, projects, and/or plans with little to no direction.
Integrity and Trust: Acts in the best interest of the team and/or organization while adhering to moral and ethical principles.
Interpersonal Savvy: Easily communicates and interacts with other people, both individually and in groups.
Learning on the Fly: Quickly acquires knowledge while completing a task or process.
Logical Thinking: Thinks objectively based on the facts provided.
Managing and Measuring Work: Establishes clear goals and expectations, reviews progress, and provides timely feedback.
Merchandise and Assortment Planning - Subject Matter Expert: The process of selecting products to maximize sales and profit that take into consideration the financial objectives and seasonality of merchandise to ensure proper flow.
Peer Relationships: Maintains a friendly or pleasant disposition and connection with colleagues.
Perspective: The ability to understand how aspects of a task/project/idea relate to each other and to the whole.
Pricing Fundamentals - Basic Understanding: Utilizes data to set the optimal price point for inventory items.
Priority Setting: Creates an efficient order of tasks based on importance and/or urgency.
Retail Math - Subject Matter Expert: Utilizes equations and ratios to quantify selling performance.
Software – Extensive Experience: Has the knowledge and ability to work with word processing, spreadsheet, and presentation programs.
Strategic Agility: Leverages internal and external information to make thoughtful business decisions about the future of the organization quickly and successfully.
Supporting and Training Staff: Helps improve employee performance by offering opportunities for skills and knowledge.
Time Management: Organizes and plans how to divide time between specific activities.
Vendor/Buyer Relations and Negotiation - Subject Matter Expert: Expert in the process and management of building strong, valuable vendor relationships.
Works Well Under Pressure: Deals with unforeseen constraints while working to meet an objective.
Written Communication: Can successfully convey a message through the use of the written word (e.g. documents, emails, reports.)
Experience
A minimum of 8 years of merchandising experience
A minimum of 3-5 years of project management-related experience in a merchandising, procurement, pricing, supply chain, or related field
Education
Bachelor’s degree or equivalent experience
This role is open to candidates physically located in the following metropolitan statistical areas: Austin, TX; Las Vegas, NV; New York, NY; and Seattle, WA. Candidates who are not physically located in one of these areas may not be considered for this role.
The base pay range for this position is $123,500-140,000 per year ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition, a full range of medical and other benefits is offered.
The Fine Print
Applicants must be authorized to work for any employer in the U.S. Zappos is unable to sponsor or take over sponsorship of an employment visa for applicants at this time.
The Zappos Family of Companies is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at recruiting@zappos.com or call us at 1.702.943.7777.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing and Sales
Industries
Retail
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