Mgr Audio Visual-11621

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: IT Operations

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (9:00:00 AM - 9:00:00 PM)

Summary

The Manager, Audio-Visual will provide operational leadership for all elements of the technical/audio-visual services at the assigned location(s) to ensure customer-focused service delivery. This individual is responsible for supporting audio visual equipment in a vast range of venues e.g., classrooms, conference rooms, huddle spaces, multi-purpose event locations and auditoriums for the university and hospital locations. Responsible for the maintenance and daily operations and support for all assigned events/locations. The ideal candidate is committed to providing exceptional customer service, builds a high performing team, and should perform well under pressure. This role reports into the Director, Digital End User Experience.

Other Information

• Associates degree ang 3-5 years’ experience in audio visual services OR a high school diploma and 5 years’ experience in audio visual services
• Supervisory experience with a demonstrated ability to program workflow and coordinate schedules is preferred.
  
  

Preferred Job Qualifications

• Excellent computer and troubleshooting skills.
• Ability to exercise good judgment, work under pressure and carry out multiple tasks with minimal supervision necessary.
• Excellent customer service orientation and interpersonal skills required with an ability to communicate with a diverse customer base.
• Strong interpersonal, organizational, written, and oral communication skills.
• Ability to present ideas in a user-friendly language.
• Excellent organizational skills necessary.
• Must be able to work flexible hours as schedule dictates.
  
  

Physical Demands

• Physically capable of transporting and setting up equipment.
  
  

Competencies

• Experience provisioning and supporting:
• Extron Control and Crestron products
• Video conferencing systems such as Zoom, WebEx, and Teams
  
  

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities

• Leads the Technical Services support for assigned events. Responsible for coordinating and scheduling all audio-visual services for assigned events.
• Under the direction of the Director, End User Experience, establishes procedures, standards, and practices for the operation and maintenance of Audio Visual’s complex technical inventory of audio/visual equipment, and sound equipment to ensure customer-focused service delivery.
• Adheres to the operating budget for the maintenance, repair, and replacement of technical equipment.
• Creates and implements standardized procedures to ensure that assets are protected, expenses are controlled, and the technical support functions operate efficiently, effectively, and with proper internal controls.
• Collaborates with other members of the Audio-Visual team to ensure services meet/exceed customers’ expectations.
• Interacts effectively and professionally with the University and Hospital community including staff management, campus departments, student organizations. Develops relationships with faculty, staff, and students to maintain a customer-friendly environment.
• Respond to and address questions and requests for assistance from the RUSH Service Desk, and support teams. Resolve issues per defined service level agreements utilizing remote remediation tools, and/or execution of on-site resolution.
• Develop good relationships with clients and provide training on use of equipment and collaboration tools to ensure flawless events.
• Special projects, continuous improvement initiatives, and other duties as assigned.
  
  

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.