Mortgage Loan Assistant

Summary Provides support to assigned Mortgage Loan Officer(s) and their Processor(s) to include clerical and technical duties in addition to customer service functions to ease capacity issues, providing a higher level of responsiveness to the customer in order to make every customer feel like the only customer every time by performing the following duties.

Duties and Responsibilities include the following.

• Answers telephone, takes messages, sets up appointments, and provides clerical assistance such as filing, faxing, mailing, copying, scanning and emailing for Mortgage Loan Officer(s).
• Sets up mortgage loan file according to stacking order for submission to processing, making hard copy of file for Mortgage Loan Officer(s).
• Sets up loans and enters loan data in operating system accurately.
• Provides assistance in verifying loan data such as ordering credit reports, credit report supplements, Fraud Guard report, tax transcripts, payoffs, verifications of employment, deposits, loans and mortgages; pulling FFIEC reports; telephone verifications of employment; and requesting copies of home owners and flood insurance, septic inspections, termite reports and pre-slab treatments on new construction.
• Assists in calling borrowers to request missing and additional documentation needed to complete loan files.
• Completes appraisal request forms for processing.
• Requests Loan Title Insurance when processing has reviewed and submitted file to underwriting.
• Assists in providing mortgage closing department with documentation from loan file according to closing checklist.
• Sends thank you notes to applicants and referring party.
• Participates in mortgage training and education classes to include online banking courses for compliance and to fulfill requirements of banking regulations.
  
  

Supervisory Responsibilities This job has no supervisory responsibilities.

Competencies – To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Interpersonal Skills/Customer Service - Maintains confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral and Written Communication - Listens and gets clarification; Responds well to questions; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.
• Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Completes work in timely manner; Uses time efficiently.
• Adaptability and Initiative - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Asks for and offers help when needed.
• Attendance/Punctuality and Dependability - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

High school diploma or general education degree (GED); minimum three years mortgage or related experience.

Computer Skills To perform this job successfully, an individual should have knowledge of the Internet, Outlook, Microsoft Word and Microsoft Excel. Ability to use basic office machines. Ability to learn bank-specific software such as MPC, IBS, ADP, etc.

Bank Culture/Customer Service Skills

Promotes the Bank’s culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment '

The noise level in the work environment is usually moderate.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion. Please visit our Origin Bank careers page to review the job description in its entirety.

Origin Bank is an equal opportunity employer based not discriminate in hiring or employment based on race, color, sex, age, marital or veteran status, non-job related disability, religion, national origin, genetic information, or any other basis protected by law.

About Origin Bank

Deeply rooted in Origin’s history is a culture committed to providing personalized, relationship banking to businesses, municipalities, and personal clients to enrich the lives of the people in the communities it serves. Origin offers a broad range of financial services and currently operates 60 banking centers located throughout Texas, Louisiana and Mississippi. In today’s banking landscape, technology is the rule – human interaction and genuine relationships are the exception. Origin Bank delivers on both.