Location: Fairfax, VA 22030 (100% Onsite from Day 1)
Duration: 6+ Months Contract (with a possible extension)
Job Description
Requires In-Person Interview
Requires experience, creativity, and multi-tasking to achieve department service and support objectives independently and collaboratively for the Transportation Operations Center.
Complete Description: 2-3 years of experience in the field or related subject matter area.
Responsibilities
Responds to Tier 1 network support requests.
Provides exceptional customer service.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with network resources.
Assists with configuration and deployment of new/replacement network hardware and communications infrastructure.
Maintains up-to-date project and architecture documentation.
Maintains up-to-date inventory and maintenance records.
Monitors network resources for faults and traffic anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of network changes.
Supports ITS Field Maintenance with communications' implementation and troubleshooting.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.
Required Skills
The Network Administrator installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Maintain network hardware and software.
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
Coordinate the development, implementation, and maintenance of a local area network or wide area network.
Maintains the network's physical and logical structures, including network connections.
Maintains network support software, analyzes user support statistics, and recommends appropriate measures.
Installs, tests, and maintains network hardware and software.
Prepares and analyzes statistics on network utilization and availability.
Prepares training courses and provides user support and training in the use of available hardware, software, and utilities.
Performs tuning and capacity planning activities to enhance the performance of the network resources.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Business Consulting and Services
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