Network Architect

Duties And Responsibilities

• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency
  
  

process and FedRAMP compliance

• Handle all enhancement requests related to portal and Catalog items including retrofitting
  
  

design standards for existing Catalog items

• Be able to gather business requirements, analyze, and translate into technical documentation
  
  

and development

• Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide
  
  

business solutions

• Proactively researching and suggesting enhancements to existing engagements
• Develop and implement fixes for bugs and issues found in ServiceNow production
• Perform system/workflow enhancements and script changes in ServiceNow to enable
  
  

changing/evolving business practices.

• Execute data mapping and bulk data imports/updates when necessary
  
  

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in ServiceNow technology, specifically supporting the processes and
  
  

administration of ServiceNow

• Experience designing and deploying web-based end user self-service portals, building and
  
  

modifying Catalog items

• Experience building and maintaining integrations between ServiceNow and other systems
  
  

leveraging REST, SOAP, and other APIs

• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and
  
  

server scripts

• Experience integrating ServiceNow with other tools and services; monitoring, alerting and
  
  

federated sources of CI data.

• Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum
  
  

methodologies. - 5 years

Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum

methodologies - 5 years

Preferred Qualifications

• Experience working in the governmental sector (local, state, or federal)
• Excellent verbal and written communication skills; ability to communicate clean,
  
  

organized, and thorough information and data appropriate for intended audience

• Ability to develop insightful, beneficial, and actionable analyses with detailed
  
  

explanations regarding drivers of those results; produce unambiguous, comprehensive,

and accurate interpretations

• Ability to obtain a security clearance with FedRAMP administration standards
  
  

Knowledge, Skills, Abilities And Competencies

• Decision Quality
• Problem Solving
• Drive for Results
• Organizational Agility