The Staff Pad has partnered with a Technology company in Houston, Texas looking to add a Network Engineer on the Advanced Support team. As a Network Engineer on the Advanced Support Team, you'll play a vital role in driving the project installation process, significantly impacting the client experience. Collaborating with various teams, you'll ensure successful network installations, maintaining high technical standards and supporting client needs.
Key Responsibilities:
Work with client services and support teams to troubleshoot and resolve technical issues.
Participate in handoff calls and perform tasks to meet technical standards.
Serve as the engineering point of contact for network support cases.
Maintain and update network documentation, including diagrams and configurations.
Ensure compliance with technical standards and recommend improvements.
Participate in training sessions to enhance team skills.
Manage incidents in line with company policies and SLAs.
Requirements
Qualifications:
Bachelor’s degree in Computer Science, IT, or a related field preferred.
5+ years of network engineering experience in enterprise environments.
Strong knowledge of networking protocols, Wi-Fi, security, and troubleshooting.
Relevant certifications (e.g., CCNA, CCNP) are highly desirable.
Proficiency with various hardware and networking technologies (e.g., Fortigate, Cisco, Aruba).