Requires experience, creativity and multi-tasking to independently and collaboratively achieve Customer service and support objectives for the Transportation Operations Center.
100% on-site work.
Complete Description
Requires experience, creativity and multi-tasking to independently and collaboratively achieve Customer service and support objectives for the Transportation Operations Center.
Responds to Tier 1 network support requests.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with network resources.
Designs extensions of and connections to the campus network.
Configures and deploys new/replacement network hardware and communications infrastructure.
Maintains up-to-date project and architecture documentation.
Maintains up-to-date inventory and maintenance records.
Monitors network resources for faults and traffic anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of network changes.
Supports ITS Field Maintenance with communications' implementation and troubleshooting.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.
Cisco Routing and Switching - Required - 8 Years
VLAN Managemment = Required - 5 Years
Network Design - Required - 5 Years
Access Control Lists - Required - 8 Years
Subnetting - Required - 10 - Years
Routing Protocols (BGP, OSPF, etc) - Required - 8 Years
Authentication (Radius, TACACS, etc) - Required - 5 Years
FMC/Firepower - Nice to have - 5 Years
Network Monitoring - Required - 5 Years
Wireless Technologies - Nice to have - 3 Years
DNS/DHCP - Highly desired - 5 Years
STP, VTP, Multicast - Required - 5 Years
Network Security - Highly desired - 8 Years
VPN & Remote Access Technologies - Required - 5 Years
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Civil Engineering
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