Network Field Technician (Level 2)

Summary:

New Jersey's Research and Education Network (Edge) provides connectivity and transport services, access to Internet2 and support for various on-network applications and services to more than 50 connected members throughout the State of New Jersey and the region.

Under the direction of the Principal Network Architect, the Field Engineer is responsible for managing the daily operational activities of the Edge network and systems. Responsibilities include all facets of hands-on installation, moves, adds and repairs of network and server-related hardware and other components.

Job Focus:

** Fieldwork in the NJ, NY, metro area is required for this position, so applicants need to reside within a reasonable distance**

The Field Engineer assists the Network Engineering Team with routine installation maintenance of the Edge network assets and for supporting network projects undertaken at the direction of the Principal Architect and the Senior Network Engineer. In addition to maintaining the physical network assets, the Field Engineer is responsible for updating and maintaining all network documentation in accord with the field operations practice standards established by the Network Engineering Team.

Duties and Responsibilities: (Level 2)

In addition to the field engineering responsibilities, the Level 2 Network engineer will function as a Lead Infrastructure Engineer with additional responsibilities as outlined below.

• Primary responsibilities to direct the implementation of new equipment, design the rack and power infrastructure components in all Co-location facilities at the direction of the Principal Network Architect.
• Provide guidance to Field Engineers on network deployment.
• Support day-to-day network and system operations at the direction of the senior network engineers.
• Travel to all Edge Co-location facilities as necessary to fulfill network maintenance and operations responsibilities in NY, NJ, and Philadelphia.
• Perform installation, moves, adds and repairs of network components, UPS and server related hardware.
• Assists the network engineering team in resolving all network and systems-related problems.
• Assists the network engineering team in the installation of network and associated production systems.
• Installation of hardware and cabling in support of network installations, moves, adds and changes.
• Rack elevation maintenance

- Cable management

- Cable labeling

- Cable inspection/cleaning

- Cable runs/replacement

• Ability to work in a fast-paced, dynamic and rapidly changing environment.
• Perform required maintenance on all network hardware and software platforms

Additional Duties and Responsibilities:

• This role is designated as a remote personnel position and the incumbent is expected to function autonomously, manage time efficiently, and in so doing achieve high levels of productivity. These are essential capabilities and will be an area of evaluation on personnel reviews and performance plans.
• Document and communicate assigned work and progress to immediate project team, management, and member stakeholder personnel.
• Communicate problems and/or issues in a timely manner and in accord with established protocols for incident management and problem resolution.
• Establish and maintain effective working relationships with NJEdge staff, vendor/industry partners, and the Edge membership.
• Requires excellent verbal and written communication skills with the ability to provide nontechnical descriptions of technology issues for nontechnical managers, directors, and other stakeholders.
• Provide customer support with high levels of professional conduct.
• Performs related duties and fulfills responsibilities as directed by the Principle Network Architect and senior management of the NJEdge organization.
• Travel to Edge facilities (Points of Presence (POPs) and member locations in support of Edge operational activities is required.
• Additional duties and responsibilities may be assigned at the discretion of the Principal Network Architect.

Qualifications:

Required

• Minimum of 2 years operational IT experience.
• Must have use of an automobile and a valid license to drive that is in good standing.
• Ability to work outside regular business hours, and/or on-call work.
• Must be capable of lifting up to 50 lbs., climb ladders, bend and stoop to perform equipment maintenance at member location and Co-location facilities when necessary.

Qualifications:

Preferred

• Related Cisco certifications including Cisco Certified Network Associate CCNA/CCNP.
• Knowledge of Optical DWDM Line Systems and Transponders.
• Familiarity with Fiber Scopes, Power Meters and OTDR’s.
• Familiarity with Co-Location Facilities.

Education:

Bachelor’s degree or evidence of work experience directly related to the responsibilities of this position.

Compensation and Benefits:

Paid time off (PTO) as determined by the company policy, ten (10) paid holidays per year, medical, dental, vision, short and long-term disability, life insurance, as well as matching contribution under a retirement plan.