Network/NOC Engineer
Danta Technologies
Jackson, MI
See who Danta Technologies has hired for this role
Job Title: Network/NOC Engineer - L2
Location: Jackson, MI 49201
Mode : Contract (6+ Months) (Day 1 Onsite)
Job Description
Candidate must focus on the following
Location: Jackson, MI 49201
Mode : Contract (6+ Months) (Day 1 Onsite)
Job Description
Candidate must focus on the following
- Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW.
- Generate and publish Application performance report
- Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for on-going incidents/events.
- Must have aptitude and attitude to learn / work on new technologies.
- Should be willing to work in shifts 24x7.
- Create, update and document system processes and tasks as required.
- Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
- Work Closely with Wireless technology groups
- Cisco IOS and APIC
- Juniper JUNOS
- Palo Alto firewalls
- Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
- SDN Technology ( SDWAN , NSX or Similar)
- Layer 2 and 3 network concepts
- Routing protocols, OSPF and BGP
- Troubleshooting connectivity issues
- WAN networking concepts
- Network documentation
- IT Service Management applications
- Monitoring Tools & automation concepts
- 4+ Years supporting event monitoring is preferred.
- Hands-on experience with the following:
- Alert monitoring tool experience required. Client Open View Operations -SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
- Incident Management and handling
- ITSM Tool (ServiceNow) exposure
- Telecommunication Equipment Knowledge (Radio, Wireless Networks,
- IT communication Tower Hardware.
- Application monitoring experience, SAP Monitoring preferred. ( Tools - SolMan, CA Wily)
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Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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