Network Operations Center Technician

Required Skills and Experience

2+ years of experience as a NOC Technician

2 + years of customer service experience (preferably in the NOC)

Knowledge of Ciena, Infinera, Nokia, Cisco, Fujitsu SONET and DWDM equipment

Strong communication skills to communicate with technicians on fixes

Nice to Have Skills and Experience

Salesforce, ServiceNow, SiteTracker

Job Description

Insight Global is looking for a Global Network Operations NOC III (3rd Shift) to provide advanced technical support and maintain network products and services. This role involves performing diagnostics, creating maintenance requests, and coordinating with the NCC and TAC to ensure network health. The candidate will work independently under minimal supervision and handle a variety of moderately difficult assignments requiring innovation and judgment. Responsibilities include troubleshooting, vendor management, running network scripts, and providing technical guidance to staff. The position requires a minimum of five years in a service provider role, proficiency with SONET/DWDM configurations.

This position is looking to pay 35-40/hr based on skills and experience as well as benefits are offered through Insight Global while on contract.