Network Operations Center Technician

Our client, a leading defense contractor, is looking to hire a Network Operations Technician to join their team on-site in Annapolis, MD.

***This is a 4 month contract that is likely to extend or convert***

***This is a swing shift - the hours are 3pm-11:30pm***

Candidate will be required to train on three all NOC (3) positions

1. Transport – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.

2. DataLink – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.

3. Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

What You’ll Do:

• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from customers and business units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
• Strong Customer Service skills

Skills:

• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience troubleshooting Cisco devices.
• Experience with HSRP/BGP routing protocols.
• This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
• HS Diploma/GED with 2 years of experience

Preferred Qualifications:

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 0365, ServiceNow
• Network+ Certification