Opening Date/Time:09/10/2024 12:00AM Central TimeClosing Date/Time09/17/2024 11:59PM Central Time Salary (Monthly):$5,050.00 - $7,570.00 Salary (Annually):$60,600.00 - $90,840.00 Job Type:Full-Time City, State Location:Nashville, TNDepartmentTennessee Bureau of Investigation (TBI)
LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE BUREAU OF INVESTIGATION, DAVIDSON COUNTY
For More Information, Visit The Link Below
www.tbijobs.com
Qualifications
Education and Experience: Graduation from an accredited college or university with an Information Technology specific associate's degree and one year of professional-level experience in one of the following: (1) the configuration, installation, evaluation, monitoring, or problem diagnosis and resolution of LAN, WAN, or network hardware, software and related equipment; or (2) the configuration, installation or maintenance of computer hardware and related equipment.
Substitution of Education for Experience: Any graduate coursework in Information Technology may substitute for the required experience on a year-for-year basis to a maximum substitution of one year.
Substitution of Experience for Education: Professional experience in one of the following areas may substitute for the required associate's degree on a year-for-year basis to a maximum substitution of two years: configuration, installation, evaluation, monitoring, or problem diagnosis and resolution of LAN, WAN, or network hardware, software and related equipment or configuration, installation or maintenance of computer hardware and related equipment.
OR
One year of experience as an Information Systems Associate, with the State of Tennessee.
Necessary Special Qualifications: Applicants for this class must:
Valid Driver's License.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Overview
Summary: Under general supervision, is responsible for providing enterprise network hardware and software support work of average difficulty.
Distinguishing Features: This is the Intermediate level of the Network Operations Administrator series. An employee in this class performs basic network operational duties in gathering data pertaining to customer needs and resolves enterprise network hardware, software and systems problems. This class is flexibly staffed from the Information Systems Associate, and differs from the Network Operations Administrator-Advanced in that an incumbent of the latter plans, coordinates, and implements enterprise network security measures to protect data, software, and hardware.
An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.
Responsibilities
Getting Information:
Gathers data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Identifying Objects, Actions, And Events
Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Inspecting Equipment, Structures, Or Material
Maintain enterprise networks by performing activities such as preventive maintenance, configuration backup and configuration restoration and code upgrades.
Analyzing Data Or Information
Test computer software or hardware, using standard diagnostic testing equipment and procedures in an enterprise environment.
Analyzes and reports computer network security breaches or attempted breaches.
Making Decisions And Solving Problems
Analyze enterprise network environment to determine network usage, disk space availability, or server function.
Identify the causes of networking problems within the enterprise, using diagnostic testing software and equipment.
Diagnoses, troubleshoots and resolves hardware, software, or other network and system problems, and replace defective components.
Implements and provides technical support for IP voice and data services and equipment.
Updating And Using Relevant Knowledge
Improve IT knowledge related to LAN and WAN technologies, by routinely attending seminars and self-studies.
Developing Objectives And Strategies
Develops and implement solutions for network problems.
Interacting With Computers
Designs, configures, and tests computer hardware, networking software and operating system software.
Training And Teaching Others
Trains staff in enterprise networking, software and operational utilities.
Estimating The Quantifiable Characteristics Of Products, Events, Or Information
Estimates time and materials needed to complete projects.
Documenting/Recording Information
Develop daily procedural network-related documentation for enterprise operations.
Develops, creates and writes procedures for enterprise installation, use, or troubleshooting of communications hardware or software.
Competencies (KSA's)
Competencies
Problem Solving
Technical Learning
Functional/Technical Competency
Priority Setting
Time Management
Timely Decision Making
Conflict Management
Written Communication
Boss Relationship
Patience
Knowledge
Knowledge of Network Performance Monitoring
Knowledge of Network Preventive Maintenance
Knowledge of Network Security
Knowledge of Network Troubleshooting
Knowledge of Network Hardware Replacement
Knowledge of Network Systems Design
Knowledge of Network Systems Configuration
Knowledge of Network Systems Testing
Knowledge of Network Software Design
Knowledge of Network Software Configuration
Knowledge of Network Software Testing
Knowledge of Network Operational Utilities
Knowledge of Network Integration Testing
Knowledge of Network Training Concepts
Skills
Instructing
Service Orientation
Troubleshooting
Operations Analysis
Equipment Maintenance
Operations Monitoring
Judgment and Decision Making
Abilities
Oral Comprehension
Deductive Reasoning
Oral Expression
Problem Sensitivity
Speed of Closure
Written Comprehension
Written Expression
Dynamic Flexibility
Dynamic Strength
Tools & Equipment
Computer
Telephone
Fax Machine
Printer
TN Driver Standards
State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
A valid driver's license
For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
Agencies may allow an exception based on other factors.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Government Administration
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