Location: Alpharetta, GA (Hybrid- Evening shift (2 pm - 11 pm EST) Sunday through Thursday or Tuesday through Saturday.)
Job Description
Our team is looking for a Network Operations Center Engineer who will help us maintain our reputation as a trusted partner. Responsibilities include:
24/7 monitoring support for the IoT Network to minimize and prevent identified service impacts when possible
Execute the Incident Management Process, monitor strategy, and identify process improvements to ensure network quality
Assess, draft, and deliver Root Cause Analysis in a timely manner to internal and external customers
Continuous contribution to improve and achieve customer and global IoT Business Unit success
Additional Skills & Qualifications
BS in Computer Science or 5+ years of experience
Previous experience with SQL-like databases
Experience in a SaaS or hosted application service provider environment
Experience in executing skills in Root Cause Analysis (RCA) and problem resolution
Need to be able to write prelims/RCA as well.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Business Consulting and Services
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