At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for a NOC Engineer to support our client with their controls and integration initiative within their Connected Commerce line of business.
World Wide Technology Holding Co, LLC. (WWT) has an opportunity available for an NOC Engineer to support our client remotely.
Location:
Remote, preference for candidates local to Las Vegas, NV or Des Moines, IA
Seeking a skilled NOC Engineer with expertise in network operations, system monitoring, and incident management. The ideal candidate will have hands-on experience with SolarWinds, network mapping, and virtual machines (VMs). Additionally, they should possess a strong understanding of server architecture, load balancers, and the ability to quickly identify, manage, and resolve network incidents.
Key Responsibilities:
Monitor and Maintain Network Infrastructure: Utilize SolarWinds and other monitoring tools to oversee the health, performance, and stability of the network. Proactively detect and resolve issues to minimize downtime.
Network Mapping and Documentation: Maintain and update network maps, ensuring accurate documentation of the network topology, connections, and infrastructure components.
Incident Management: Lead and participate in incident response activities. Identify, troubleshoot, and resolve network-related incidents swiftly and effectively. Document and communicate the status of incidents to relevant stakeholders.
Virtual Machines (VMs): Manage and monitor VMs, ensuring optimal performance and availability within the network environment.
Server and Load Balancer Management: Maintain and monitor servers and load balancers, ensuring that they are operating efficiently and are properly configured to support network operations.
Collaborate with Cross-Functional Teams: Work closely with other IT and network teams to address and resolve network issues, plan upgrades, and implement new technologies.
Reporting and Analysis: Generate regular reports on network performance, incident trends, and other key metrics. Analyze data to identify potential areas for improvement.
Continuous Improvement: Stay up-to-date with industry trends and best practices in network operations. Propose and implement improvements to network monitoring, incident management, and overall operations processes.
Qualifications:
Experience:
Minimum of 3-5 years of experience in a NOC or similar role.
Proven experience with SolarWinds and other network monitoring tools.
Strong understanding of network mapping and documentation.
Experience with virtual machines (VMs), servers, and load balancers.
CCNP certification or similar is highly preferred
Technical Skills:
Proficient in networking concepts, including TCP/IP, DNS, and routing protocols.
Hands-on experience with incident management and troubleshooting.