Office Operations Manager

Today the real estate closing process is confusing, complex, and filled with unfair costs to the consumer. These consumers are left without an advocate, nor do they feel like they know enough about the process to advocate for themselves. To make things worse, the real estate industry has been slow to deliver a customer-first experience or cost-saving automation, and homebuyers and sellers are left with piles of paperwork and fees they don’t understand. At Empora, we’re a team of technologists and real estate experts passionately delivering transparency, ease, and equity to this outdated, $36 billion industry.

Our mission is to make it easy to buy and sell real estate.

We are deeply connected to making the closing process fair, transparent, and empowering. We believe in fast delivery, smart implementation, and constant iteration to solve problems and delight customers. Empora team members enjoy significant autonomy while making meaningful impact through innovative technical solutions, and give individuals the power to drive their own projects and results. If you’re energized by the impact you can make at Empora, we’d love to talk to you!

The Role

We are seeking an Office Operations Manager to join our team - this role will be responsible for overseeing the day-to-day administrative functions of Empora HQ and acting as the face of Empora for any clients entering our office. The Office Operations Manager will oversee our janitorial services, supply vendors, and supplies. This position will be the first point of contact for all clients coming into the office and will manage the scheduling and facilitating of closings. Finally, the Office Operations Manager will also play a key role in maintaining a positive work environment, in-office meals and events, and overseeing any future offices as we expand.

Responsibilities

• Greet and welcome visitors in-person and over the phone with a positive, friendly demeanor.
• Oversee the closing calendar and make sure the appropriate rooms are booked and papers are in order.
• Strategically manage our CEO’s calendar and inbox in a timely manner, along with providing calendar support to the Executive Leadership Team.
• Maintain a tidy and organized reception area.
• Receive and sort daily mail, deliveries, and couriers.
• Work closely with our Post-Closing team to ensure disbursement of funds and recordings are handled in a timely fashion.
• Manage office supplies and inventory, ensuring that the office is well-stocked.
• Oversee office maintenance and cleanliness, liaising with cleaning services and vendors.
• Organize office events, including lunches and meetings.
• Assist with filing, photocopying, scanning, and other clerical tasks as required and support other departments with administrative tasks as needed.

Qualifications

• Located in or near Columbus, OH. This will be an in-office position Monday - Friday.
• Proven experience as an Office Manager, Administrative Assistant, or in a similar role.
• Experience with office management software - Google Workspace a plus
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks effectively.
• Flexible and collaborative mindset; willing to assist team members with administrative tasks and projects outside of job description.
• Experience in the Title and/or Real Estate Industry a plus.

Why you’ll love working here:

Empora offers a unique opportunity to have a significant impact on our product and the trajectory of our company, as well as meaningful growth opportunities for our team members. We are passionate about creating an environment where you can do work you're extremely proud of with a team of high-caliber individuals.

Additionally, you'll enjoy these benefits!

• Competitive compensation
• Comprehensive medical, dental, and vision coverage and HSAs (we cover 100% of employee premiums and 75% of dependent premiums)
• Short and Long Term Disability coverage, and Basic Life Insurance
• Paid parental leave
• Flexible vacation policy
• Technology and office setup provided so you can do your best work
• Monthly phone and internet stipend
• 401(k) matching

This position requires the final candidate to successfully pass an E-Verify check

Empora Title is proud to be an Equal Employer Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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