Officer, IT Emergency Response Team

JOB SUMMARY: The primary responsibility of the Information Officer is Responsible to set up and manage voice and data communication systems, connectivity to information management systems (e.g. Deltek), data display systems, asset tracking of ICT equipment, and general technology support. If not deployed, the responsibility for these activities within the ERT is decided by the RMT in consideration of available resources.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

Main Tasks And Responsibilities

• Ensure all customer service obligations are fulfilled to include performing site surveys, VSAT antenna installation, and perform future dispatch duties for break/fix and preventative maintenance.
• Take actions to ensure the operational quality of system equipment. May review and modify procedures, and install, configure, operate, maintain, repair or modify customer equipment or software. Assist with the problem solving of technical issues and serve as the HQ IT escalation point of contact for enterprise related issues or outages.
• Operate professionally and safely, with an understanding of the country onboard protocols and behavior within certain high security areas.
• Provide guidance and training to customer. Liaison with vendors, and IT teams within Headquarters to ensure the timely delivery of service or resolution of issue escalation.
• Tasks include configuration, test and fault finding of satellite modems and related router/switching equipment, configuration, test and fault finding of C & Ku-band RF units
• Assembly of stabilized antennas and troubleshooting of other onboard communication services such as voice and video.
• Provide assistance to Senior Field Technicians during the installation, commissioning and maintenance of fixed and stabilized satellite systems.
• Provide technical support and guidance for Field IT Officers, including on the job training where appropriate.
• Travel to customer sites overseas, often at short notice for indeterminate periods of time.
• Comply with all safety requirements implemented by employer, customers, facility owners or venders involved in the employee’s daily tasks.
• Complete all required paperwork accurately, legibly and obtain proper approvals from job site location management.
  

General

• Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required.
  

Policy Adherence

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps
• Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.
  

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Minimum Qualifications

• Typically, a University’s degree in Information Communication or Technology role. Equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 3+ years of relevant experience with VSAT systems.
• Microsoft/Cisco certification(s) preferred or on the job/industry experience equivalent
• Working knowledge and hands-on experience of satellite communication devices including BGANs and phones
• Experience in virus and malware removal, and Windows patching
• Experience in hardware repair of desktops, laptops, and severs in enterprise deployments
• Excellent computer hardware, software, and networking troubleshooting skills.
• Knowledge of WAN/LAN/Wireless networks.
• Knowledge of network and security protocols.
• Excellent interpersonal skills
• Ability to effectively support a multicultural team
• Fluency in written and spoken English is required; fluency in Spanish, French, Arabic is desirable