Steneral Consulting

Onsite Work - Need Asite application support - Computer Support Analyst in NYC NY

Steneral Consulting New York, NY
Steneral Consulting

Onsite Work - Need Asite application support - Computer Support Analyst in NYC NY

Steneral Consulting New York, NY
5 months ago
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Asite application support - Computer Support Analyst, 5 + years, ONSITE, NYC

12 months contract

Tier 2 or Tier 3

IQ SCOPE OF WORK – Asite application support - Computer Support Analyst

Description Of Duties

  • Deliver training on the Asite platform to end users.
  • Monitor support emails and voicemails received from MTA Asite end users and resolve

problems or take appropriate action.

  • Gather, organize, and analyze large internal and external data sets to provide insights for

management.

  • Assist with data entry and clean-up in Asite
  • Assist with developing interactive dashboards of Asite data in Power BI.

Required Skills

  • Bachelor’s degree in Computer Information Systems or 5 years relevant experience
  • Proficient in Microsoft Office. Excellent PowerPoint skills
  • Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data

tables, Charts, Pivot tables.

  • Working knowledge of SharePoint and MS Teams
  • Hands-on experience building and publishing customized and interactive dashboards within

PowerBI

  • Strong organizational and multi-tasking skills.
  • Excellent analytical and problem-solving abilities
  • Excellent communication (verbal and written) and customer service skills
  • Ability to handle a high-pressure environment
  • Ability to prioritize urgent requests and multitask
  • Helpdesk experience preferred
  • Experience working in a document management platform strongly preferred - proficient in Asite

is a plus

  • Proficient in SQL a plus

  • Seniority level

    Associate

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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