Operations Associate (Customer Success)

About MPCH

MPCH specializes in cutting-edge cryptographic storage solutions designed to provide maximum security for enterprises' most sensitive digital assets, including cryptographic keys, secrets and private data. Our approach integrates multiple layers of both physical and cyber defenses to establish fortified security measures based on zero-trust and zero-knowledge principles. Our comprehensive approach future-proofs digital infrastructure against current and emerging threats, including those posed by advancements in AI and quantum computing technology.

About the Role

The Operations Associate will play a pivotal role in supporting the operational functions across the business, ensuring the highest level of customer satisfaction and efficiency in our processes. This position requires an organized individual with a keen eye for detail and the ability to work independently.

Responsibilities:

Customer Success:

• Serve as a primary point of contact for customer inquiries and issues, providing timely and effective resolutions.
• Monitor customer feedback and collaborate with relevant departments to enhance customer satisfaction.
• Maintain accurate and up-to-date customer records and interactions.

Operational Processes:

• Assist in the development, implementation, and maintenance of standard operating procedures (SOPs).
• Ensure compliance with company policies and regulatory requirements.
• Identify areas for process improvement and implement changes to enhance efficiency.

Controls and Compliance:

• Monitor and review internal controls to ensure the integrity of business operations.
• Conduct regular audits to ensure adherence to operational standards and policies.
• Prepare and present reports on operational performance and compliance.

Administrative Support:

• Manage and maintain documentation, including contracts, agreements, and other business records.
• Coordinate with various departments to ensure seamless communication and operational flow.
• Provide administrative support to the Operations Manager and other team members as needed.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proven experience in an operations or customer service role.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems and operational software is a plus.

Personal Attributes:

• Highly organized and detail-oriented.
• Strong problem-solving skills and ability to think critically.
• Proactive and able to take initiative.
• Strong sense of responsibility and reliability.
• Ability to work effectively in a team environment and independently.

Benefits:

• Salary range of $50-55k, including a solid benefits package.
• Equity options.
• Opportunity to work with cutting-edge technology and make a real impact on a growing company.
• Collaborative and supportive work environment.

To Apply:

If you are a highly motivated and results-oriented individual with a passion for sales operations, we encourage you to apply for this unique opportunity! Please submit your resume and cover letter directly via LinkedIn.