At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as an Operations Coordinator!
We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Job Location: Clarksville, TN
Summary
The Operations Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The Operations Coordinator will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must.
What You'll Do
Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime
Utilize software for selecting appropriate technician and documenting any travel required
Ensure necessary parts are available in order to maintain appropriate service levels
Manage technician schedules throughout the day
Provide excellent customer service and resolve issues that may arise
What You'll Need
High School or Related Experience.
Minimum of 2 years office setting and customer service experience.
Superior verbal and written communication skills.
Excellent customer service skills required.
Above average computer skills, including:
The ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
Must be able to navigate within multiple systems while speaking with customers.
Superior organizational skills, with a high degree of detail.
Ability to work in a fast-paced environment.
Ability to interact in a professional and courteous manner with people at all levels.
What You'll Get
We offer a “Total Rewards” package including:
Competitive compensation with incentive eligibility
Medical, dental, and vision coverage
HSA/FSA programs
Company paid life and AD&D insurance
Company paid short- and long-term disability
Voluntary benefit products
401k retirement savings plan after just 60 days
7 Company Holidays
Plus 2 Floating holidays of your choice
Paid Time Off
Tuition reimbursement
Employee Assistance Program (EAP)
About Us
We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values
Win as a team
Do the right thing
Make a difference every day
Get it done
Think big
If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Qualifications
Education
Preferred
High School
Experience
Preferred
2 years: Customer Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Security and Investigations
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