Birdy Grey is a direct-to-consumer brand whose mission is to celebrate and elevate friendships during one of the most important milestones in a person’s life: THE WEDDING.
Founded in 2017 by best friends Grace Lee (CEO & Founder) and Monica Ashauer (President & Co-Founder), Birdy Grey offers affordable bridesmaid dresses starting at $100, and fun gifts and accessories for everyone in the bridal party. Brides and bridesmaids alike count on Birdy Grey for their most important day—so much so that we’ve dressed over half a million bridesmaids (and counting) in less than 5 years.
THE OPPORTUNITY: Operations Director
REPORTS TO: Senior Director of Operations
LOCATION: US - Remote
Headquartered in Los Angeles, CA with an office in New York, NY, Birdy Grey supports remote work for eligible roles. We ask that all employees travel to either office once a quarter.
We are seeking an experienced Director of Operations to own and manage all aspects of operation functions including but not limited to fulfillment (warehouse and supplier management, product activation, and inventory) & logistics (inbound freight, outbound transportation, and return logistics). This role will be responsible for executing strategic initiatives, managing warehouse fulfillment as well as end-to-end logistics & transportation, and collaborating cross-functionally with all Birdy Grey teams. We’re looking for a highly analytical executor and a strategic thinker with hands-on experience in warehouse management, international & domestic freight, small parcel shipping and a passion for evolving efficient processes.
Scope Of Responsibilities
Lead operation functions, including logistics & fulfillment operations, inventory management, and warehousing. Oversee our Operations Team of 4.
Work with Sr. director of ops & leadership team to implement and influence best practices, and drive strategic initiatives to finish line
Along with Sr. Director of Ops & COO, direct our 3PL and logistics' partnerships, support business expansion, mitigate risks, source new partners and negotiate contracts
Manage logistics partners including but not limited to freight forwarders, shipping carriers (international and domestic), bulk shipment logistics (recycle, donation…etc) & reverse logistics partner
Continuous efforts on service and cost evaluation and further extract value from our logistics & fulfillment partners
Produce and distribute key benchmark reports on carriage, shipping, reverse logistics, costing reports, including exception management, troubleshooting and resolving issues
To accommodate business expansion, travel to 3PL warehouse and supply chain partners 2-3 times per year may be required.
THE RIGHT CANDIDATE: QUALIFICATIONS & PERSONAL ATTRIBUTES
EDUCATION: Bachelor’s degree required
Experience / Requirements
Minimum of 7-10 years of warehousing, fulfillment & logistics/transportation experience ideally in DTC or eCommerce
Experience with large data sets and complex Excel spreadsheets with significant detail
Knowledge of ERP, Excel, Business Intelligence platforms, and any other relevant Supply Chain / Logistics Tools
Strong interpersonal skills; capable of building relationships with many internal stakeholders and suppliers.
Someone who feels a tremendous sense of responsibility and commitment in getting projects across the finish line – on-time, on-quality, on-budget, all while enabling project participants to be effective and motivated
Hard working and willing to roll sleeves up - no job is too big or too small
You have an entrepreneurial spirit. You thrive in a dynamic, fast-paced, fluid environment. You are comfortable with ambiguity and take initiative to lead projects
Resourceful and scrappy - can figure out solutions to novel problems independently
Proactive problem solver, able to troubleshoot and/or escalate issues effectively
Competitive Compensation: Based on experience and performance + Annual Performance Bonus
Healthcare Benefits: 100% employer covered medical dental & vision plans, 50% spouse and dependent medical coverage + access to One Medical + Mental Health Benefits
Retirement: 401K + up to 4% match after 3 months
Generous PTO: Flexible Open PTO Policy + 11 paid holidays
Wellness: A monthly wellness day + $50 monthly wellness stipend + summer Fridays
Flexibility: Partial remote with a high level of autonomy and accountability + $50 monthly WIFI stipend
Purpose: Join in the success of a high-growth, 80% women, minority founded, early-stage startup by driving performance and building out new processes
Highlights
Birdy Grey is #305 on Inc5000's List of Fastest Growing US Companies 2022
#22 on BuiltIn’s Best Startups to Work for in LA
Be part of a company innovating the $75B+ US wedding market (IBISWorld, 2019)
Join a Women Founded Small Business blazing trails in the Bridal industry
Birdy Grey is making waves on BuzzFeed, The Knot, Brides, People, Allure, PopSugar, Bustle and more
Named #5 on LA’s 50 Hottest Startups in 2020 by Pitchbook & Dot.LA
Customers can participate in Birdy Grey’s giveback program with The Princess Project, a non-profit that provides prom dresses and accessories to teens in need
Additional Information
The Lead Announces the 2021 Foremost 50 List: The Annual Power List of High-Growth D2C Brands
Cult-favorite bridal brand brings $99 bridesmaid dresses to one-day pop-up in Plano
My wedding party wore thse $99 bridesmaid dresses from Birdy Grey and everyone looked amazing, proving you don't need to make anyone spend $400 on a dress they'll wear once
Birdy Grey Instagram - @birdygrey
Birdy Grey is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Seniority level
Director
Employment type
Contract
Job function
Management and Manufacturing
Industries
Apparel & Fashion
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