Under the direction of the Director of Operations, the Operations Manager will oversee Barasch & McGarry’s Operational Processes within the Claims Department. The Operations Manager will oversee a team of Claim Administrators and Team Managers, exercise independent judgment in identifying problems, offer solutions, and formulate and implement new procedures for the smooth and efficient processing of VCF Claims. Collaborate closely with the Assistant Director of Operations to create and enforce efficient and effective internal processes. This will be accomplished through clear communication of company and departmental goals, communicating and enforcing performance standards, and maintaining accountability for the department.
JOB RESPONSIBILITIES:
Operational
Responsible for the efficiency and thoroughness of the Claims Department by working with Team Managers and their team members as needed
Oversee the Claims Department to ensure successful full-cycle claim submission for our VCF Clients
Create and implement process changes and improvements to the Claims Department as necessary
Collaborates with the Director of Operations and Assistant Director of Operations on special projects as assigned
Review and prepare daily/weekly/monthly reports on team activity to ensure efficacy and productivity
Performance Management
Manage staff performance by conducting 1:1 meetings to facilitate growth & developmentand assessing performance
Directly manages Claim Administrator Team Managers; meets with all direct reports on a bi-weekly to monthly basis
Formulates strategy, improves performance, plans, organizes, and strategizes the daily operations for all direct reports
Provide mediation, conflict-resolution guidance, and appropriate discipline for direct reports and staff as necessary
Identifies professional development needs on an individual and group level
Oversee and edit performance evaluations for Claim Administrator Team Managers and their direct reports
Monitors staff punctuality and attendance records, documents patterns of time and leave abuse, and implements appropriate disciplinary action when necessary
Staff Development & Administration
Interview and recommend the hiring of candidates in collaboration with the Assistant Director of Operations
Collaborate with department leaders to develop training programs for the Claims Department
Work directly with the Director of Operations and Assistant Director of Operations to ensure communication of all updated policies to interested and impacted parties
Additional Duties
Maintain and update Salesforce, electronic files, and other database resources
Answers and screens correspondences relating to the Claims Submission Process
Assists Claim Administrator Team Managers and Attorneys in various tasks as assigned
Additional duties as required
JOB REQUIREMENTS:
Excellent written and verbal communication skills with the ability to communicate policy, procedures, and directives to staff clearly and concisely
Knowledge of the industry’s legal rules and guidelines related to the VCF and the WTCHP
In depth knowledge of diverse business functions and principles related to processing claims related to the VCF and WTCHP
Strong interpersonal skills with the ability to engage with staff
Excellent organizational and leadership skills
Works cooperatively and utilizes effective problem-solving skills to promote team collaboration
Working knowledge of data analysis and performance/operation metrics
Familiarity with MS Office, Salesforce, and various business software
Ability to strategize and problem solve
Able to objectively evaluate employee performance and take corrective actionwhen needed
Must be available in the office or remotely daily to ensure the team’s tasks are completed
COMPENSATION:
$110,000 - $120,000
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications, in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law
Powered by JazzHR
aBuMmh7fpX
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
Referrals increase your chances of interviewing at Barasch & McGarry - Lawyers for the 9/11 Community by 2x